“That’s the question for all of us that want to sell products on line,” I told my brain trust.
The two most familiar with digital marketing spoke first. Rick, our direct marketing guru said, “Buy one.”
At the same time Chris the digital Marketing Director said, “Build one.”
Rob, our Georgia-born branding expert sighed and said, “Y’all want to dance?”
“Sounds reasonable to me,” I said. “Why don’t you two have at it. I’ll referee and if the rest start piling on, I’ll encourage them. Just remember we want solutions for the little guys that don’t have a ton of money or time.”
Rick said, one of the most successful ways I know to build a list is to buy an e-mail list of people that have bought something in the same arena you’re selling into. You just have to be sure that you get good recency and frequency information.”
Rob asked, “What does that mean?”
“Bubba,” Rick said, “list brokers, particularly those that work with retailers keep data on how long it has been since someone made a purchase and how frequently they buy. Those are selects, ways you can have them parse their lists for you so you get people with a track record for buying the kind of thing you want to sell them.”
Chris chimed in, “And you can do the same thing if you want to build a list. What I’ve done is buy regular mail lists because it is usually cheaper and there may not be an e-mail list of the customers I’m looking for. Then we send out post cards to them to get them to respond on line usually for some information they want or to sign up for an educational webinar. We’ve been running 5 to 7% sign up each time we mail.”
Kate’s bracelets were clanking as she gestured no at both of them. “Look guys, Fletch said limited time and money. As a sales consultant I run into this all the time. You gotta find a way to put people in the pipeline now, without spending a bundle. What have you got for folks like me?
“I can speak to part of that,” I said. Start with what you have:
- Contact your current clients/customers and ask what they are looking for (and then sell it to them and put them in your customer list)
- Contact your current prospects to determine where they are in the process (Sell ‘em if it makes sense, toss them or put them in your list for futures)
- Pull that pile of business cards out of the drawer in your desk and go smilin’ and dialin’ as Bubba would say. (Same triage: Sell ‘em, List ‘em or Toss ‘em)
- Or, if you have the right integrated CRM in place put out an Opt in message that is connected to a benefits landing page that automatically puts something of value in their hands via download, puts them in your list automatically and can even begin a drip campaign based on their stated interests or concerns.”
Kate said, “Instead of trying to sell a product sell them on the idea of staying in contact with you. I can tell you the process works. I’ve been doing it for years only not as regimented as I should.”
Gail, our copywriter said, “Don’t forget a call to action. Always give people a way to contact you regardless of whether it is an article or an interview, a video or an association meeting. It’s just like Fletch’s story about fishbowl marketing where the customers put their business cards in a fish bowl by the checkout.
“Don’t forget, Gail” I said, “that’s the client that found she had to put a sign in register by the fish bowl for all the women that were her best customers that didn’t have business cards.”
The real question is what will work for you? Do you have hard data on your attempts?
Jerry Fletcher meets around kitchen and boardroom tables to change the marketing of companies in the Americas. He prefers working with “Little Guys” with 1 to under 500 employees. Jerry’s consulting web site is www.JerryFletcher.com
Jerry speaks professionally on three continents on how to craft Trust-based marketing that builds businesses, careers and lives of joy…on and off line. His speaking site is www.NetworkingNinja.com
