Brand Begins With A Plan

Cathedral Architect

Entrepreneurs may be male or female. Either way investors want to understand the business architect. It is your job to show them the cathedral. (Read to the end)

Ken asked me to do a telephone consult with a start-up.

I’m willing to talk to anyone for an hour or so and usually request any documents they have which will give me a clue as to what they do. The conversation always starts with an open ended question.

I asked, “What seems to be the problem?”

The guy’s answer, which took about five minutes, could be summed up in a couple words, “I’m stuck.” Translation: His advisory board had directed the entrepreneur to write a simple plan that would tell potential investors what the company’s vision, mission and plan to go to market was with an eye to generating the $500,000 needed for product development. They weren’t asking him to put down all the financials in spreadsheets. They just wanted a coherent document, possibly a slide deck that could be reviewed with potential investors.

“I kind of get your vision,” I said, “But what is the mission and position of the company?”

He replied, “I have tons of material and information and as much as I work at it I can’t seem to put it together. Every time I try I put down reams of stuff on paper and I imagine eyes glazing over as people read it. But it is all good information, stuff they should know.”

“Right,” I said, “so you are having difficulty being concise. And you are trying, even though you don’t realize it, to make your audience as knowledgeable about what you are trying to do as you are. Is that right?”

He said it was which caused me to go off on this rant….

There’s a plan to raise money and a plan to make money.

Just about any kind of product or service company built from scratch requires both. Your business plan is your plan to make money. You want it to work. You will have to make it work when you go to market. Your plan to raise money is another plan altogether. This is a different target audience with different interests, desires, concerns and a much shorter attention span. The men and women that provide funding come in three flavors:

  • Friends & Family (depending on the circles you are a member of, up to $50,000 a round)
  • Angel investors (Anywhere from $25,000 to $200,000 per round)
  • Venture Capitalists (From $500,000 to Millions per round)

Investors want to be sure you’ve done your due diligence, understand the market you are entering, have reasonable expectations and have the staff that can make it happen.

Your plan to raise money must be more concise.

How? Here are 3 ways:

  1. Develop a positioning statement, incorporate it in the logotype of the company and display it on the cover of any document or opening slide. If it matches up to your mission it is two thirds of what I call Lightning in a Bottle. E-mail me if you want to learn more.
  2. Have staff signed up that investors will believe can get the job done. Experience performing the same tasks in other ventures is always a plus and as the investment increases becomes more important. At the high end, it is not uncommon for a position on your board to be part of the negotiation.
  3. Make your executive overview just that. Keep it to one page if you can. Investors are busy people.

Investors make decisions on whether to read further based on three pages:
Cover which done properly can start an emotional connection (Positioning),
Staff where bios can convince them you have a winning team in place and
Executive Overview which can convince them that you know the market, the competition, the value of your product/service, how to get it to market and how to manage it to a successful future.

People that invest money in ideas want to see the cathedral on the hill.

They have no interest in how you craft each stone to build it. They know it can’t be done overnight. They know it takes the combined labor of many to make it real. They want to be sure you are really the architect you claim to be. Help them trust you. Help them visualize it, completely built, and let them decide.


Jerry SpeakingJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

 

 

 

Brand Isn’t Blind Like Justice

Sccales of JusticeI agreed to be a mock juror last weekend.

Six attorneys gave abbreviated versions of their openings for real cases.

I can’t discuss the cases but I can tell you a little of what I learned.

What I learned was a little scary.

  • The American system of civil justice does not include a way to stop a professional from continuing to practice.
  • The American system of civil law only includes one way to punish an individual or a company for a wrongdoing.
  • The American system of civil case law can’t force the fix of a product problem.

Being sued can cost you a bundle but you can keep your license.

You can’t take a doctor or other professional to court to cancel their license. The licensing body is the only one that can do that and they tend to protect their own. So your civil suit is about money.

It’s all about the money.

One thing attorneys were practicing in this mock jury presentation was how to explain that the only recompense available was money. One young man stood before us and put his hands out to his sides like the scales. As he put it, “Here in my left hand is all the things I’ve told you happened to my client,” he said, lowering that hand while his right crept upward.

His left hand continued to descend as he said, “My client’s life has been changed forever. The years without will add to that pain and suffering. The only thing we can put on the other side of the scale is money. How much will it take to bring those scales level? That will be your decision.”

The better the lawyer is at getting a client’s case across to a jury the higher the monetary award can be to balance the scales.

Justice is blind.

She can’t see what you put into the compensation side of the scale (or the other for that matter). Whether you call the money reimbursement for a loss or damages or an additional award for pain and suffering it is one and the same to Justice. She just wants the scales to balance.

With Brand, money is only part of it.

Your brand is how your customers see you. If you screw up badly it will be reflected immediately. Your income will go down. Repeat purchase will diminish. New customers will slow to a crawl. Referrals will cease to exist. Your reputation will be in the toilet. Negative word of mouth will increase and because of human nature could become viral. The value of your organization will be depressed.

Brand depends on trust.

The more your clients, customers and patients trust you the easier it is to overcome a single event. If you  are constantly seeking and posting testimonials and positive reviews the better off you will be. Every time you deliver beyond expectations you are building your account to balance the scales. Don’t wait. Start adding to your brand value today.


Jerry SpeakingJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

 

Brand Demands Focus

Brand FocusFor starters who is really the customer?

That sounds like a simple question but it isn’t. The world is more complex today than it has ever been. The way products and services are delivered today, especially digital products, is revolutionizing industries.

They call it disruption.

The digital transformation is rolling across industries like a tsunami. Businesses that don’t recognize the possibility are disappearing. Blockbuster is gone. Uber and Lyft have become the go to transporters for a new generation.

Complexity makes it hard to Focus.

Southwest Airlines operates in what would seem to be an easy to understand market. Passengers are the obvious customers but founders of the airline understood that in order to compete and build a brand they had to instill a love of passenger service in everyone that worked for them. They said their employees were their primary customers. They “luv’d” them and changed the industry. Success is why, in 1977, their stock was listed on the New York Stock Exchange under the ticker symbol “LUV.”

Airbnb is an alternative to hotels and bed and breakfasts and so the customer at first appears to be the person looking for an overnight or multi-night stay away from home. This disruptive service works because it handles the infrastructure of advertising space availability, booking the visitor, paying the owner of the space and taking a commission on the deal. The real customer is the person with space to book, like a Silicon valley investor on vacation with his extended family in Europe who earned enough through an Airbnb booking for part of his home to pay for the trip and make a profit at the same time.

Where the money is defines the customer.

A client which must remain nameless because of non-disclosures is a good case in point. It requires a distributor and allows contributors to provide content and is used by consumers delivered in the form of an app for smart phones.

Who is the customer? Is it the distributor, the contributor or the consumer?

  • We know that the consumer is not going to pay for the app even though it could have great advantages. The consumer is not the customer.
  • Contributors would have to distribute the app in order for it to be of value to them. Could they recoup that expense and make a profit? Possible, but a tough sell.
  • The distributor can use the app to generate additional revenue from current users and expand their service to new users. At the same time they can recoup the costs by charging a small fee to implement the app for their users. This is the customer.

Focus your business and your brand to succeed.

The more laser like you can be the better. Strip away the complexity. Figure out which of the parts of how you get your product or service to market has the most profit capability for you and for them. Go where the money is. Target them first.


Jerry Fletcher ThinkinigJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Brand Survival of the Social Media Conspiracy

Social Media ConspiracyFeel like you are “behind the curve” on social media? Every professional I know is concerned that they may not be able to maintain their position, that their brand might slip.

Each day there is more in printed media and on-line assuring us that we are quickly getting passed by if we’re not up on the latest changes.  The dire warnings continue on and on.

Did you get used to the internet and go back to “business as usual”?

You got a website for our business even if you had to hire your nephew to do it. Things were pretty good for a while. You had an internet presence you could brag about. But then things started to change again.

We a pretty sure now that video and texting and smart phones is where it is at the moment but who knows what wondrous devices or “apps” are lurking in the technology woods? (Block Chain Technology is coming!)

We tackle this social media thing head on and wind up trying to find out what a “hash tag” is and why we should care. Regardless of what happens the press and the pundits will continue to tell us we have to keep up if we want to maintain our businesses. They will use arguments like, “If you don’t get savvy now…if you wait too long…the learning curve is getting steeper.” They could be right,,, if you buy into their viewpoint.

Social media applications are engineering answers to instinctive human urges to network including our fear of the unknown.

Every human being feels the need to connect with others. Some are shy about it. Some are forward. All feel the need to a greater or lesser degree. Yes we have concerns about “talking to a stranger.” The perpetrators of these arms-length attempts got it half right in my view. You can’t  substitute quantity for quality. For me, Social Media looks like an awful lot of work without a lot of connection with real people.

Be a survivor. Step back from the social media onslaught.

Stop listening to the hullabaloo. Take a deep breath and look at reality. All professional businesses need a steady flow of work. Small businesses need an ongoing revenue stream. The successful ones do it by satisfying a slowly expanding group of customers with whom they have a personal relationship. Even large businesses need a stable base that they add to over time.

In other words, each successful business needs a personal network of satisfied customers, a core of clients or customers that trust you and your brand.  They need to trust you at least enough to keep coming back to you for your product or service. A few of them, never more than a select few, will refer you. Their trust will be transferred to a new customer.

The core of trust is at the heart of building a business and a brand.

Initially, that core of trust is you. If you operate solo it will always be. With a partner or an ensemble or partners you all have to subscribe to the same central beliefs. In a larger organization each person needs to be driven by the same values.

You can’t fool customers for long. They see your brand from the outside in. They rely on how your decisions impact them to make judgments about you and your firm. If you are true to them, they will be true to you.


Jerry FletcherJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

 

 

Brand Scalability

Increase or scaleCan you ramp it up?

When should you not think about it?

What’s the right time to contemplate scaling?

Why should you think about it?

How did you get into this business in the first place?

Let’s start with the last. Entrepreneurs start businesses for different reasons:

  • You couldn’t get hired…for a host of reasons.
  • You did an “apprenticeship” in a field and have new ideas to bring to it.
  • You want to build a humongous operation, sell out for a gazillion, retire and “live the good life.”
  • You want to change the world—one customer at a time.
  • You have an idea that you believe will solve a common problem.

No, that is not all the possibilities but they are the most common ones I hear. Usually it is some combination and that is what drives the discussion of scalability.

When not to think about it:

Do not think about it right out of the chute. Put any consideration off until you have sales. Until your idea begins generating revenue you don’t have anything to scale. Then, even when sales begin you may not have all you need in place.

So what is the right time?

When you have to. When you get to the point that the sales generation can be easily projected to require increases in staff and infrastructure. That is just before you can’t keep up, even with every one pulling double shifts to get things done. Look at what it going to take to get through this crush and the next and the next.

Start now to cast your gaze over all the possible ways technology can impact what you are doing now and in each of those futures. Understand that digital transformation is going to change the way every business works. For instance, I heard on the radio today about how Block Chain Technology is being applied to a neighborhood electricity grid in Brooklyn to allow users to trade credits the way big industrial customers used to on the corporate electrical grid.

Why should you think about it?

Your world is going to change. Keep pace with the technology and keep looking for ways to make your operation more competitive. If Amazon can use drones for delivery and UPS or FedEx can let you track your package from half a world away and the company that provides most of the music for Catholic churches downloads it to musician’s I-pads, then there is something in technology that will give you an edge.

Scale at least as much as it takes to stay even. You need the right resources to grow. Your business needs a certain number of customers to generate the revenues that make your life comfortable. If that is all you are looking for I suggest that you look hard at scaling because your needs will change, the market will change and you’ll wake up one morning and find you’ve been left behind.

Scale to meet the demand. Whether you got into business to solve a common problem or you want to change the world or a combination of the two, if what you have is so desired, the market will push you. You will find yourself pushed to hire more people, add to your footprint, take on more inventory, contract for new distribution and on and on.

Stop! Step back and look at where all that is leading. Hire the folks that can help you figure out the most efficient way to accomplish your objectives. Too often we find ourselves in the tunnel seeing the light there at the end. Then we realize that light is the train coming towards us. It is better to be a little late getting a product to a customer than to wreck the business.

Think about scaling to answer questions from investors.

Funding, not scaling, is the key concern. Currently I’m working with one start-up that is still “in the garage,” another that is “up and running” about to be hammered by a couple of big sales. Each has the same problem—funding. You need to be able to explain why you need the funds and what they will deliver for the investor whether you are talking to friends and family, angel investors or venture capitalists.

Jerry Fletcher, Speaking in olombiaJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Get all the Brand Success Stories. Sign up at http://www.brandbraintrust.com/home.html

 

 

What Color is your Brand?

What color is your brandAre we talking product or personal?

Yes.

People associate color with everything.  Sometimes color has more impact than a symbol when it comes to establishing brand. Sometimes color is the reason someone buys one brand versus the other. It is always a part of the perception.

The choice of the primary color for your logo should not be left to chance.

How you are perceived over time is, in part, based on the color people associate with you. That may change from country to country. In America, the first preference is blue (35%) followed by green (16%), purple (10%) and red (9%) according to Wikipedia. There are similarities across cultures, too. Red is perceived by many cultures as strong and active.

How do you choose?

Test yourself.

  1. Get a simple set of crayons or markers that include these colors: red, orange, yellow, green, blue, purple and violet. Markers may also include black.
  2. Is there a color not represented by the selection you would prefer, perhaps pink or brown?
  3. Pick the one color that you like best.
  4. Pick the one you would like to use as an accent.
  5. Repeat steps 2 through 4 based on what you think your prospects prefer.
  6. Test them on real prospects. Then decide which choices you are going to use.
  7. Implement and stick with it.

What the choices mean in North America:

POwer tieRed: Power, Excitement, Love, Lust often used for retail as it demands attention. Wearing a red suit is a turn on for both heterosexual men and women per Wikipedia. And for the less outgoing male it might explain the ascendancy of red ties.

Orange: Is a combination of Red and Yellow which includes elements of each and often is considered the color of negotiation and considered action. The beBee social media platform uses the color to the max combining the full orange of a call to action button with a honey yellow for the bee drawing.

Yellow: Conveys competence and happiness (and sometimes jealousy). Caterpillar made the color a trademark on the large equipment used in construction as it is visually easier to see and then built a logo that combines a simple triangle representing a bulldozer combined with the shortened name which most users call the company. Hertz used it to “put you in the driver’s seat.” And before Google we “let our fingers do the walking” through the Yellow Pages.

Green:  Generates a perception of good taste (and sometimes envy). Starbucks is an obvious choice to demonstrate the power of green. But John Deere has made another shade of green all their own painting all the farm equipment they manufacture in a color you can identify easily out in the fields

Blue: Tends to be seen as masculine, corporate, competent and high quality. Banks, like Chase, tend to use shades of blue from the deepest to the lightest hues. But sometimes combined with a light touch, a light blue can take on a different character. Think of Twitter.

Purple/Violet: Most Americans have difficulty identifying these two colors. Their perceptions are relatively clear however. Authority, Sophistication and Power is what they believe these colors reflect. Cadbury, the candy maker is considered an authority in making chocolate confections for sophisticated tastes. Hallmark, the greeting card company also has a purple logo.

There are four other colors that have become dominant in logotypes.

Pink: Is viewed as feminine, sophisticated and sincere. And the color is used to promote products to women from Barbie to Victoria’s Secret. But is also used to promote insulation that is pink and is the in your face shade of that small rabbit incessantly pounding a drum in commercials to demonstrate how long Energizer batteries last.

Brown: Rugged and Dependable. United Parcel Service (UPS) chose this color at least 50 years ago. I’m not sure they didn’t make people think this way about the color.

And don’t forget…

Black: Stands for sophisticated and expensive. It is also the color of fear and grief. Any person or organization that sells in the high end should think hard about using black as the primary color in their logo. It has been used by everyone from Coco Chanel to Mercedes to the Beatles to Air Jordan.

White: Happiness, Sincerity and Purity. Look in to apple ads and materials. They have made white a signature color.

What should you pick?

Find the color you are comfortable with that is acceptable to your clientele. Remember that the general perceptions of color are often overcome by time. Your choices should all be based on making you memorable and being simpatico with the actions you take that make you trustworthy. Good luck!


Jerry Fletcher, Speaking in olombiaJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

 

 

Personal Brand Must Grow

Personal BrandIf your personal brand doesn’t deepen over time you are doomed to failure.

I don’t mean that “Brand You” must change fundamentally.

I mean that you need to add to the essence.

People are like pearls.

Each of us rolls around in the years of our lives picking up layer upon layer of experience. Every day you undergo adds to the quintessential core that is you. Education. Jobs. Books. Travel. Practice. Winning. Losing. Trying. Failing. Simply living.

We all are seen differently.

Some become well rounded. Others, subjected to irregular times, not so much. But all of us become more seasoned over time. The depths of what we have done and seen and incorporated into our psyches are visible to those around us.

Those that knew you as a teen will either easily recognize you or see the essence wrapped in strata that has added to “Brand You.”

Do you want to be seen as a “Gem?”

Here are some things that will help:

  • Tell the truth about the big things. Sometimes a white lie is the right thing to do but on the key issues veracity rules.
  • Be genuine with everyone. You can’t “fake it until you make it.”
  • Agree to disagree but search out facts. You need to rub up against ideas that are different from yours in order to determine what works and what doesn’t.
  • Keep an open mind. The universe keeps changing and what we knew of it yesterday will have morphed into something else tomorrow. Never stop learning.
  • Have a helping hand. None of us make it alone. At some point on the journey you will have an opportunity to assist someone. Do it with no thought of recompense.

Where do you fit?

Are you like the grain of sand at the heart of the pearl? Are you the tiny seed rolling around getting educated? Perhaps you have progressed to your first career oriented job. Is it later for you? Can you make the transition to management? Do you long to be an entrepreneur? Or are you the Boss?

You will change. It’s up to you to become the treasure you might.


Jerry FletcherJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Get all the Brand Success Stories. Sign up at http://www.brandbraintrust.com/home.html

 

 

Your Brand is Your Secret Funnel Story

Story FunnelYou can’t sell anything if they don’t buy your story.

You can talk at people until you are blue in the face and it won’t do any good.

You can “logic them” and “feature them” and even “benefit them” but your results will still be negative.

If your Web site or landing page starts with an “I” you are going to lose.

If you don’t make yourself memorable, communicate the problem you solve in their terms, tell them how you do it in their language and explain how to get your help in a couple minutes or less, you lose.

If you don’t make it easy for them every way you can, go back to your day job.

The secret is your story.

It makes no difference whether you are doing e-commerce for a product or a service. The distinction doesn’t matter.

Passion is what matters.

Why are you passionate about this thing you are selling? How did that happen? Want to bet that your experience is similar to other folks that might be interested? Have you watched someone’s eyes as you tell them the concerns you had about it? Have you noticed how they start nodding when you talk about how the change it made in you made you feel about yourself and your family? Have you noticed how you don’t have to sell but rather just take orders.

Your passion plus your story plus a formula.

Imagine you are in a room with a crowd of other folks that are entrepreneurial– consultants, coaches, professionals, guys and gals starting companies and people charged with launching a small company’s new product.

The speaker says:

Target “Are you the one that has to be sure that there is paying business in the pipeline? Do you find yourself looking for another place to network or a trade show to attend just to meet a few new prospects? Are you tired of waiting for leads from your web site or all the social media stuff they told you would work?

And even if it did isn’t that little voice in your ear saying things that make you doubt you’ll ever get this thing off the ground? Makes you feel like a failure that doesn’t take care of his family doesn’t it?

Ever wake up in the middle of the night worried about money to keep the business afloat and to be able to give your kids a college education?

We all know that people do business with people they know, like and trust.

Problem Would you say that your problem is building trust fast enough especially if your budget is zilch?

Guide I know what that’s like. I was the CEO of an ad agency dealing with national and international clients but my board and I agreed to disagree and I went from the corner office, the BMW and the expense account to a makeshift office in a spare bedroom.

I felt rejected. Put out to pasture. Trapped. I was afraid I wouldn’t be able to pay the bills.

I knew that I could help the little guys, the small businesses that couldn’t afford a big agency. I knew I could help them do it without breaking the bank.

First I had to get to trust. I had to find a way to reach them without looking desperate. But I had more bills than money.

I resorted to asking those pearls of contacts I had to help me get some business.

I sent a letter to just 60 golfing buddies. Six responded. Two wished me luck. Two referred me to prospects. And two gave me engagements.

That was in 1990.

I’ve learned a lot along the way. The most important is this:

  • What you know is significant
  • Who you know is important
  • But the single most critical factor in building a business, a career or a life of joy is who trusts you.

You can do what I did.

I can show you how.

It’s called Marketing Without Money.

Would you like to hear more about that?”


Jerry Fletcher Keynote in ColombiaJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Get all the Brand Success Stories. Sign up at http://www.brandbraintrust.com/home.html

 

 

Brand is the Answer to So What?

So WhatYou get out of college. I’m not a commodity, you think.

Want to bet?

“But I have this advanced degree I had to go to school what seems like forever to get.  I’ve got special initials behind my name. I’ve been accepted in some special groups.”

So what?

You get your first “real job” and discover that you do know some things and know how to do them without tripping over yourself or anyone else.

You say, “I’m pretty good at all the regular business software and I can write a report, a letter or an e-mail that will get read. If I can’t do something, I say so.”

So?

“I’ve been working my whole life… well most of it any way. I brokered desserts in grade school and then in high school I worked at a pizza place and I did some tutoring along with the pizza thing. Worked my way through College…at least part of it because the scholarships didn’t cover all of it.”

So what?

“I learned the value of money and what it takes to get to the place you want to be and how working at low paying jobs isn’t the way to get there. That’s why I went to College and why I studied business because that’s where the money is. I figured I could ladder some jobs in small to medium-sized companies and work my way up to the point where maybe I could get a piece of the action. I’ve been pretty consistent about how I operate regardless of the company. “

How’s that working for you?

“If I had it to do over again I’d go after more leadership positions in College, maybe even sooner. Working with people, being a manager is a set of skills I’m learning on the job. It is tough to get a team to pull together. Management is about getting people to get done what needs doing. Aside from the politics that’s how you get measured. I’m doing okay even though I won’t compromise my principles.”

Now What?

“There are people in the company that believe in me. They are sending me to some training. Frankly, I don’t know if I’m ready for it. Maybe they are seeing something I’m not.”

What are they seeing?

Honesty. Consistency. Integrity.

Those are key ingredients of Trust.

They are responding to your personal brand even though you did not set out to establish one.

A positive personal brand can make all the difference in your life.

Comprehension was just 30 seconds away.

When you took those 30 seconds to decide on working as a youngster.  You were beginning to build your personal brand.

Awareness was less than 30 seconds away.

Each time you moved to a more demanding position, once you thought it through and concluded that you could keep your persona intact, you built on your personal brand.

Acceptance is under 30 seconds away.

The fact that you still question your capabilities even after all you’ve been through tells me you want to be the best you can be and you are always evaluating.

Trust, the key to personal brand, is garnered 30 seconds at a time.

Deciding to work. Honing skills. Advancing. Managing. Standing tall through it all. 30 seconds plus another 30 seconds plus another until you have a life time.


Jerry FletcherJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Get all the Brand Success Stories. Sign up at http://www.brandbraintrust.com/home.html

How to Build a Killer Brand

How to Build a Killer Brand

Heart in sightsIt has been one of those months this week.

Planning. Candid conversations. Decisions to hire and fire. Web site assumptions and dialogues. Quality constraints and requirements. Analytics that spiral positive and those that went down in flames.

Brands suffer the impact because brand building is really not for innocents. Either you really understand marketing or you don’t.

Taking careful aim is at the heart of killer brand development.

What not to do.
Here are some mistakes I witnessed this week:

  1. Put a group of strangers in a room, brief them and expect them to walk out as a functioning collaborative team.
  2. Drop the ball on a project because of bad digital filing habits.
  3. Give a web developer 6 chances to respond to basic direction before deciding to fire him.
  4. Consider video approaches without looking at cost as part of the equation.
  5. Become ecstatic over an increased click through rate that didn’t generate sales.

The Killer Solution

Experience over the last 50 years tells me that to build a brand that captures hearts and minds successfully you have to understand how marketing professionals work in teams and their expectations of management. Clarity is what will make you successful.

Be perfectly clear that :

  • The owner/founder/CEO/President—the leader of any small firm owns the brand. Her or his understanding of the Vision, Mission, Position and Value Proposition is what will be applied to all organization communications.
  • Direction on any major project should be in writing and agreed to in advance. The directional document should be the reference point for approvals. Staff can provide additional information but is encouraged to do it before any work is done. If there is concern over the materials delivered the reference point is the direction.
  • A digital “paper trail” needs to be kept and used as the reference when anything goes sideways (as well as a way to assure continuing process improvement). With small clients I had eliminated my Action Reports on all meetings. I’m reversing that decision.
  • Budget, Quality and Outcome are interrelated. There are significant differences in delivery of digital capabilities, video production, and all communication vehicles based on what a firm is willing to pay, the level of excellence of the work and what the expectations of the item are. Too often, even though we have much better visibility of analytics the end results are not the key factor in evaluating marketing efforts.
  • Business Development objectives are the real measurements. Everything done in marketing needs to acknowledge contribution to the target numbers. Be as concrete as possible. For instance:
  • Optimize web site to make it as easy as possible for visitors to self-select the action which will give you a way to connect with them over the time to build a relationship leading to a “sale.” Track all actions. Track actual “sales” to determine the apparent customer journey.
  • Direct Social Media activities to continually tested landing pages that capture data to build relationships over time. Track actions by landing page. Track “sales” as with web site. Review results and test all contact activities to find the ones that lead to “Sales.”
  • Build better ongoing relationships with customers by monitoring opens, comments and direct contacts due to blog and newsletter postings. Modify content to take advantage of proven highest interest. Keep tracking.
  • Test automated sequences in support of direct sales staff. Monitor results.

Trial to buy ScorecardPost status versus your corporate goals on a scoreboard visible to all members of the firm.

Weekly results usually work best. Keep it simple: New info sign ups, New trials, New customers/clients.

Those few items will keep everyone in the game.

 


Jerry FletcherJerry Fletcher is a beBee ambassador, founder and Grand Poobah of www.BrandBrainTrust.com

His consulting practice, founded in 1990, is known for Trust-based Brand development, Positioning and business development on and off-line. He is also a sought-after International Speaker.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Get all the Brand Success Stories. Sign up at http://www.brandbraintrust.com/home.html