Your Story Is What?

“We missed you last week. What were you doing?” asked our get right to it sales type, Kate, as I took my seat.

Statue of Knight on ledge“Since you must know,” I said, “I was talking someone down from a ledge.”

“Mistah Fletcher,” Bubba oozed in his best Georgia peach way, “that is no job for the likes of you in my humble opinion.”

“That depends” I replied, “on a number of things. First, how high was it? Second, why was he up there? And third, was there a fire company with a net handy?”

Chris suggested in his digital director way, “Sounds like your leading up to the topic of the day and it doesn’t sound a lot like marketing or sales or all the stuff we usually talk about.”

“You are so wrong my oriental mastermind friend,” I said. “The guy on the ledge was me and I had totally screwed up my first column for a major forum. I didn’t need a net because the founder/editor is a gentleman and knows how to get the best out of a writer.”

Gail leaned looked over her glasses in her writer like way and said, “Back up. What were you attempting to write about?”

“My premise was that every company has a story. Each of us has heard and I’ll wager told stories about our companies and those we have advised. Most of us have heard how ‘when it absolutely positively has to be here overnight’ came to be and the legend of ‘just do it’ and others.”

“So where did you go wrong?” asked Rick our Direct marketing guy.

“I’ll bet I can tell you where he got all cattywampus,” said Bubba. I’m thinkin’ he went off the tracks on either Persona or Plot Line.”

Rick smiled and said,  “I’ll do the Persona piece. My partner studied this for years. What he came down to was that there were only three or four personaes that work in a selling context. He called them archetypes. They are:

  • The Expert the person who has gathered the data, compiled the information, taken action to gain knowledge and with experience has come to wisdom.
  • The Knight who doesn’t know about something but goes looking to solve a problem and then reports back on the results of the quest.
  • The Collector who gathers experiences and along the way finds secrets that must, in his/her mind be shared. Sometimes the most powerful version of the Collector is a person reluctant to step into the limelight which makes the discoveries just that much more appealing.”

Rob said “Well done, Yankee!” He acknowledged Rick’s nod and went on, “Plot, according to Ray Bradbury is human desire let run, running, and reaching a goal. It cannot be mechanical. It can only be dynamic. Here are four plot lines that you are already familiar with if you’ve ever read a comic book, attended a Shakespeare play or sat through a George Lucas movie:

  • Challenge and Call can be a game of chance, a personal problem remedied or as simple as standing up to that voice on your shoulder. You respond to a negative situation and find your way out of it.
  • Transformation is the before and after story. It demonstrates the change you’ve learned which you can bring to someone else’s life or status or health or you name it.
  • Finder’s Sharers is when you relate the way you came upon something and the effect it can have for the buyer. A subset of this is often about revealing a secret discovered.
  • You and me against the world is a replay of the competitive thing that most business owners believe in. Just like the war of Yankee aggression, it divides the audience and will make some of them hardcore fans.

Theah’s more but that’s the bigun’s in the briar patch.”

“You guys hit the nail right on the head,” I said. “I went back to my notes on our discussions about stories and using them for corporate positioning and branding. It was all there. Thank you all for helping me down off the ledge.”


 

Jerry Fletcher’s blog recaps conversations with clients, prospects and an unruly mob of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and “Watson” of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

Why Tech is Wonky

Gail slammed her purse down and said, “I tell you all I am sick and tired of just getting to understand a piece of software and they up and change it!

Interface frustration“Now what?” said Chris, our digital director.

“My assistant simply clicked yes to an upgrade on the blog software and it went all wonky. There is no way to edit new posts on it now,“ Gail replied. She continued, “I write and I edit and I always review the post before we publish it. Fat chance at the moment.”

“Thas not the only thing goin’ on at the moment said Rob, the Georgia peach of branding. I understand that the new Google change is driving people that understand this SEO thing kinda crazy, too.”

“You’ve got a point Bubba,” I chimed in. “But not everything is worse because of changes. I upgraded to a new I-phone and I have to tell you the interface is a whole lot easier to use. But I still think they should give you some sort of instructions with the darn things. Those of us that haven’t grown up using them to take photos and e-mail them plus push those apps around could use some help. Besides, I’ve got big thumbs.”

Kate our sales specialist smiled and asked, “Can I join this pity party?”

“Jump in,” said Bubba.

“The thing that gets me is how different all the contact managers I run into are,” Kate continued. “They’ve been around since the 90s and you would think that how to make them easy to use would have been figured out by now. Every time I go into a company to tune up their sales operations it seems like I’m dealing with a new way of doing the same thing. It starts with trying to upload a list of contacts and goes downhill from there.”

“I can tell you part of the problem,” said Rick who runs a world class direct marketing operation. “A lot of software is written by folks in new companies. They try to make theirs look and operate differently from the competition. There is no previous version to narrow their approach and there is no best practices to look at. On top of that they are engineers who seldom if ever try to think like an end user. The result is that we users have to adapt continually to the bizarre solutions they come up with.”

“All y’all got that right. Every time I get told about an upgrade I know I’m gonna be outa kilter for a while, said Bubba.

“The thing is,” I said, “there’s a whole science to this stuff that nobody ever seems to look at. It’s called User Interface Design. It all comes down to the fact that users just want to be able to solve their problem quickly and easily in the same way from software to software. They want engineers to stop thinking they are creative geniuses and start building stuff that is easy to use.”

You and me and all of us should think about that as we develop our trainings and products. If we stop reinventing the wheel we might get there faster.

The Takeaway:

Truly great user interfaces are the ones that are engineered to stay out of the way.


Jerry Fletcher’s blog recaps conversations with clients, prospects and an unruly mob of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and “Watson” of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

 

Go Where They Ain’t

“Go where they ain’t,” said Rob, the southern fried branding guru we lovingly call Bubba. Stand out from he crowd

Chris asked, “That is your great business development advice?”

“Yassuh,” said Bubba around a dinner roll slathered with butter. I’ll give you examples from every part of marketing ‘cause that is advice you can take to the bank.”

“Okay,“ I said, “if we use the seven P’s model of Marketing I’ll just set them up one at a time. Is that okay with you?”

“Bring it on, Watson” said Bubba, “and if any of y’all want to jump in, feel free.

Prospect Viewpoint,’ I said, “out of all the people out there who buys or will buy your product or service and what do they think, feel and believe about it?”

Rick, our direct marketing expert said, “Let me take this one. If you really analyze both the demographics and the psychographics of buyers you’ll find that they have more than one reason for buying. Yes, one will be prevalent but reasons two and three are often just as viable as number one. You go where they ain’t by orienting your creative to one of those other reasons.

Profitable Niche is next. I said when he finished. A niche is a way to minimize competition with a focused portion of a market that requires a product or service that is outside the mainstream either in the need it meets or the design of the product or service. “

Gail, the copywriter volunteered, “you know how the whole world is now into mobile? Well I have seen that work out really well for two industries not known for it. Our vet’s practice is all house calls. And our computer guy lately seems to live in our spare bedroom/home office.”

Kate asked, “Are the virus’s attacking again?”

“Don’t get her started.” Rick said.

Positioning is the third item,” I said. It is how you differentiate yourself or your product or service.

Bubba cleared his throat and said, “I figure I oughta take this one ‘cause everybody confuses it with brand and names and logos and taglines and you name it. Positioning is how you tell people quickly and succinctly how our product or service is unique. The classic examples are: The Uncola for Seven Up or We try harder for Avis or when it absolutely positively has get there over night for Federal Express. All or part of it may appear in a tagline. It can be a product name. It will, overtime, be part of the brand.”

Persona is next, I see it as the heart of any business, the operational strategies. It is a core of trust wrapped round by Product, Price and Passage (distribution) encased in your name. Any one of the key elements can take you where they ain’t. For instance: The Chronotherm (the world’s first automatic setback thermostat). Or how about a fixed price to get a Pilot’s license or to integrate reporting software into your corporate systems. Consider a vending machine in orthodontist offices to dispense the most common items used. TWo of those I helped put in place and they are killer!

“Promotion Anybody

Chris said, “I’ll take it. The internet has changed things but mostly just added another channel. The easiest way to go where they ain’t is to use direct mail. Use has declined so it stands out. Yes, it costs more than e-mail but used in combination with on-line activities it can increase acquisition geometrically.

Performance is next, I said, “this is the way you, your company product or service interface with the client/customer/user.”

Kate, our sales doyenne said, “Got it. Have humans answer the phone. Actually help people find a competing product. Provide content that actually helps. Listen to your sales force when they tell you what people are saying about you and competitive products. Make it easy to opt out. Basically just treat people the way you’d like to be treated.

Perception is the last one,” I said. “Bubba will you do the honors since Brand is your baby?”

“Sho’ nuff. Brand is the sum total of all the ways you or your company, product or service wind up on folks’ radar. What you want to have happen is for folks tell others Look what Mama gimme!

The Takeaway:

Be different. You can do it with a name, a product, a distribution channel, pricing, delivery, after sale support, positioning, finding a niche. The better you understand your customer/client/user, the easier it will be.

Jerry Fletcher’s blog recaps conversations with clients, prospects and an unruly mob of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and “Watson” of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

 

 

Personal Touch Breakthrough

“Once again a blast from the past takes over!” I said as I slid into my seat for lunch with the rowdy crew of business developers I’ve become the Watson for.

Personal phone calls build digital businessGail, our copywriter par excellence took a sip of iced tea and replied, “Can we assume that this has something to do with your choice of a topic for the day?”

Kate, the sales consultant sneered, “Yes, do tell. We’re all atwitter.”

Rob, who we call Bubba because he hails from Georgia, said, “Y’all are a cranky bunch today. Give the man a chance to ‘splain himself afore you go flingin’ him into the briar patch.”

“Thanks Bubba,” I said. “You know how we all get those heavy duty pitches from guys trying to sell us on line sales and SEO  expertise and products and you name it? Well I look at some of it but this last video really threw me. Usually these guys are all about on-line and they’re as personable as a loan shark looking for a past due account.”

Chris, the Digital Director said, “Whoa. Not every on-line business is that way. The truth is you have to offer some value or you will soon be out of business. You know that. You helped me when I was doing my entrepreneur thing.”

“My point is,” I said, “that because about midway through a video presentation that had some good stuff in it I was astonished when three of the experts being interviewed talked about how they experimented with personal touch in their on line businesses. What they tried was:

  • Hand written thank you notes to everyone that signed up for a free trial for an App. That more than doubled the conversion from trial to paid membership.
  • Personalized 30 second videos maintained that increase but cut the time needed per touch from five minutes to a minute or two.
  • A one-to-one text e-mail that is not generated by an auto responder started a dialogue that allowed a merchant to discover things about how his product/service is received and used. It proved to be a huge value for the next version.
  • You can use You Tube to put up an unlisted video. Then you send a link to the customer. They never forget.
  • You can overcome cart abandonment using the telephone. If you use a two-step sales approach (Contact info entered separately from Credit card) you can easily see who leaves without buying. Once a day or so, simply call those folks and have a conversation with them. You don’t sell, you just listen to the problem they have and let them know how your product can help them. This approach generates 12% to 30% additional sales.

Rick, our direct Marketing guy who really understands process said, “Let me sum up:

The Takeaway:

Customers do not want to be treated like numbers. They want to connect with a human being that understands their problem, relates to it and is really interested in them as a person. That pays off in increased sales.”


 

Jerry Fletcher’s blog recaps conversations with clients, prospects and an unruly mob of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and “Watson” of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 20 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

 

 

Visually Shameless Networking

Visually Shameless Networking“So how was the conference?” Kate asked as I slid into the booth.

“I noticed something that was subtle but important,” I responded.

Rob grinned and said, “Wait for it y’all.”

I continued, “The best networkers also tend to be the best dressed or the least concerned about standing out from the crowd. In a room with over 200 of the top consultants in the country in attendance a dozen or so were just flat visually shameless.”

Gail asked, “so were they well-dressed or over-exposed?”

“It was subtly sophisticated in some cases, colorfully shocking in some but never overtly sensual. One guy was wearing a day glow orange sweater. Another wore an obviously expensive merino wool and silk ensemble. The women that stood out through color, quality and just looking comfortable in tailored outfits that ranged from suits to office casual.

The thing is that I identified those folks the first day and made it a point to meet them. On the last day of the conference they were the ones that led the table discussions after lunch.”

Chris said, “So if I’m at trade show or conference I should look successful.”

“That’s right,” said Kate, “but I’d extend that to any time you may be meeting prospects. And I would say it goes beyond the clothes. You should have a relatively new phone, an elegant folio for taking notes and carry a pen that is a cut way above the one you got from the local printer.”

Rick said, “I’ll take that a little further. So many people today really miss the boat because they try networking on line instead of in person. That is their first mistake. But more importantly they just take a selfie and throw it up on the social networks never considering the consequences. If your profile photo on LinkedIn is a low-res-looking-off-into-the-distance-wearing-a-T-shirt you have told me that at best you don’t care what I think and at worst that you really don’t want to begin a relationship with me.”

Gail added, “Visuals, especially quality ones, crack through the clutter. I saw some research on this the other day. Apparently:

  • Your brain processes visual data over 60,000 times faster than text
  • Visuals or videos on landing pages get conversion rates over 80% better that all text.
  • Posts with visuals are good for over 90% more views than those without.”

The Takeaway:

Rob said: “So if you want to be in high cotton you need to be the vision of success as your prospects see it. That means that you dress the part and you use visuals in your on-line persona that are a class act. All of them. One mistake can cost you.”


Jerry Fletcher’s blog recaps conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and secretary of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 20 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

3 Automated Marketing Assumptions You Cannot afford

Marketing automation 3 woesKate’s phone announced a new text message as our sales consultant took her seat.

“So help me if I could get my hands on this guy I’d throttle him,” she said.

Bubba, the branding Bhudda, said “What’s stuck in your craw?”

“Assumptions,” she replied. “I’m ticked off about the bad assumptions made by you automated marketing proponents. You give sales a bad name because you refuse to engage!”

Chris, the digital director said, “Kate, engagement is what it is all about. The more we engage the less sales people have to do to make the sale.”

“I can’t agree” I said. “I’m with Kate on this one. You know I believe in Automagic Marketing but that comes with one piece of advice most of the automated marketing doesn’t seem to take into account yet.”

Gail asked, “What’s that?”

“The world has changed,’ I said. “The customer controls how they access your information and how they move from problem to solution but most importantly they don’t like you thinking otherwise.”

“You got that right,” said Kate. “This Twit is a perfect example. I responded to his assistant’s request for some information as they wanted me to write some articles for them. One of the items I had to fill in on the form was my Cell phone number. They told me I had to respond to a text message immediately to finish the process. I couldn’t get the message because I wasn’t carrying the phone. People assume that because they have cell coverage where they are that it is the same way everywhere. Here in the west you can drive for four hours in some places and never find a signal!”

“That,” I said, “is costly assumption number 1: There is cell phone coverage and therefore sms everywhere and all my actions should be mobile oriented.”

“I’ve got one,” said Gail. “Have you ever noticed how the stuff you’re getting in your e-mail is so obviously oriented to someone that is not you and they don’t seem to want to learn about you? I try to get as much knowledge about the prospect as I can when I’m writing content pretty much what the folks sending out this stuff are doing. But I also know that other people have different needs wants, desires and knowledge levels about what I’m selling. I try to always give them options on how to learn more and how to get the information.”

“So I hear you saying that costly assumption number 2 is: Every customer journey is the same so only one path of information is required even though customization is easier than ever.”

“Hear, hear,” said Rick. In my direct marketing business it is difficult to get clients to shift their thinking from the behavior they believe prospects should exhibit with what is actual. Many times they are more concerned with click through rates button color and cart abandonment than how many people actually entered their funnel. As an example, some insist that all transactions must be on line.”

“That’s crazy, “said Chris. “I learned early on that some purchases require a telephone discussion with someone knowledgeable in the products or services. You have to have someone that can hear what the prospect is saying and respond in a way that moves the sale forward. Customization is part of it but the sales person still has to connect.”

Kate said, “I couldn’t have said it better.”

“That,” I said, “brings us to costly assumption number 3: With automated marketing, all the sales person has to do is take the order.”

The Takeaway

  • Automation is good.
  • Automation with customization can be great
  • Automation with customization and real connection is unbeatable

Jerry Fletcher’s blog recaps conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and secretary of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

3 Secrets to Linked In Success

Linked In SecretsAs I sat down, Kate, the sales doyen was saying, “It is amazing what you can do with Linked In! I use it to research companies and prospects and build my perceived expertise and all sorts of things.”

Rick asked, “Care to share?”

“Allow me my direct marketing friend,” I said. “I’m always curious about how folks use social media tools. I wrote a primer for my clients on Linked In mostly about how to get started. Here are the three things I said were essential:

  1. Build a great Profile that includes your key words and start adding connections.
  2. Select some groups and participate.
  3. Research people, companies and prospects you find interesting and follow them.

Kate clapped her hands and said, “Way to go for the basics, big guy. Anybody have advice on the profile part first?”

Chris, who makes his living as a Digital Marketing Master, said, ”Remember that anyone searching you on linked In has one of two attention spans:

  • As long as gnat in a windstorm if they are scanning
  • As long as it takes to read it all if they really want to know about you… the kind of research I’ll bet Kate does.”

Branding Guru Rob (who we all call Bubba) piped up, “So you’d best ‘member to give folks a reason why to learn more with the words right behind your name.

“Good point Bubba,” said Kate. “I’m going to read that piece that Fletch wrote for the profile part. What about the part they call interests on linked In?”

Gail said, “I’m a writer, I like to know what they are calling things so I opened it up on my laptop. Under interests it has: Companies, Groups, Pulse and Education.

“Let’s stick with groups,” said Rick. “Do I want to go with peers or prospects? Do I even have to choose one or the other?”

“Kate,” I said, “let me take that one. I say both. If you do only peers it can wind up like you’re talking to yourself but you do need to know what is going on in your profession. Prospect groups can give you insight into what they want from people like you and whether or not they have problems you can solve… for a fee.”

“I agree,” said Kate. “The only way to determine which groups to join is to look at them. Look at the number of posts and comments and frequency to decide which ones merit your attention. Then get involved. You can set notifications from for every discussion to daily or weekly summaries.

Gail asked, “What about research?”

“Pull up my profile,” Kate responded. Notice that there are entries in just about every category they provide. Notice, too that the words sales, sales consulting, sales training and other sales references occur throughout. (Sign up to get your copy of the Networking Ninja Beginner’s Guide to Linked In.)

That gets people to come to me. But when you are looking for information you can use  just type the search term into the search box at the top of the page. A person’s name or a company name is where I usually start. Once you get to a person’s profile you’ll be able to learn more than you ever thought possible. Where they went to school, how they got to their current position, even how you might be connected.

Every person I know uses it slightly differently but there is no longer an excuse for walking into meeting with an executive knowing nothing about them.

The Takeaway
Have a complete profile that is consistent with your website, your other social media profiles and causes people to want to contact you.  Engage with the kinds of people that can keep you informed about your profession and may need your services. Be proactive. Look into those that express an interest and build the relationship.


 

Jerry Fletcher’s blog recaps conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and secretary of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 20 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

 

Secrets Of A Networking Ninja

& Secrets of a Networking NInja“I’ve been using and teaching networking as a primary business development tool for 25 years. I’m still in business so I must be doing something right I said to Chris, the digital marketing pro in the lunch bunch.”

“So there’s nothing new in this video,” he said.

Gail simply put a hand over my mouth to stop the explosion. Then she said, “I know him well enough to know that he has changed this information over the years continually to take into account all the changes in the way we live.”

“That’s right,” I said. The story of why I’m called the Networking Ninja hasn’t changed but how I introduce myself has morphed multiple times. Some of the stories are new, some are old. But what works, the principles and how to apply them have been updated continuously. This video is a good 30 minute primer for those who are new to networking and a great reminder for those that have been at it for a while.”

Kate asked, “Is this one free to subscribers to the blog and their friends?”

“Yes,” I said. “You can watch Secrets of A Networking Ninja for FREE for a short time.”

The Takeaway:

If you can remember the colors of the rainbow you can remember these secrets:

  • Create an Identity                             Red
  • Make Contacts                                 Orange
  • Develop Relationships                      Yellow
  • Provide introductions and Leads        Green
  • Offer assistance and advice              Blue
  • Seek advice and counsel                  indigo
  • Demonstrate your capabilities           Violet

Jerry Fletcher’s blog recaps conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and secretary of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

How To Work A Room Offline

“Y’all send him off to a networking event and he’s happier ‘n a tornado in a trailer park,”said Bubba, our rotund branding expert who hails from Georgia.”

150228 How To Work A Room Offline

FREE 30 minute how to video only for subscribers and their friends click photo.

“That’s because he is a master at working a room old style, you know, offline, up-close and personal,” I replied. “Rick, our direct marketing friend is a natural. The man can strike up a conversation anywhere there are people—ATM machines, ticket counters, the nine items or less line. I’ve seen him manage to get a stranger to agree to a new business meeting in a rental car line.”

Gail asked, “So why are you called the Networking Ninja, Fletch?”

“It’s not on the video so I’ll tell you. I had to have a name for my product line on Networking when I started speaking back in the 90’s. I liked the alliteration and apparently a lot of meeting planners still like it. This is a presentation I updated for a webinar for a client last fall. Subscribers to my blog and Newsletter can see it here for a short while but then it goes to the store.”

The Takeaway:

  1. Have an objective
  2. Don’t be late
  3. Introduce yourself
  4. Be sincere
  5. Ask for a card
  6. Circulate
  7. Follow up

Jerry Fletcher’s blog recaps conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and secretary of the dialogue.


 

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

How Do You Decide To Fire A Client?

Time to fire a client?

Time to fire a client?

Kate, our sensitive sales expert took one look at me and said, ”who rained on your parade?”

I said, “Is it that obvious?”

At that point the entire table erupted with comments ranging from “Totally transparent” to “Like smellin” your way to the ribs dinner.”

I admitted that I was indeed down in the dumps because I was trying to decide whether or not to fire a client.

Gail asked, “Are they paying their bills?”

“Not really,” I said, “you see it’s a pro bono account.”

Bubba, our Dixieland brand expert asked, “So how did y’all get crosswise with each other?”

“It started when they decided that a new name was necessary,” I replied. “Every time I tried to get them to follow a proven process to get to a name they went kiting off in directions that were at best ill-informed. I nearly quit when I literally had to bite my tongue at one point.”

Rick said, “Let me guess, they simply wouldn’t listen to you. We run into that all the time in the direct marketing business. We get hired because they say they need and want our expertise then when we strongly recommend something that scares them even though we have precedent they want us to change it.”

“And when you say no they won’t listen to why,” continued Chris the Digital Marketing Director.

“Are you guys Psychic? I asked.

Kate said, “Yes we are in a way. I’ll bet that you were trying to get something resolved at reasonable speed and the continuous changes and multiple different requests just built up until you told them off.”

“Yeah,” I said. “It’s only the second time in my life I’ve been this angry. The first time cost me about $150,000 and a marriage. This time I’m out several hundred dollars and a bundle of time but that is not the major problem.

Bubba asked, “So what’s the problem? You’re supposed to be a pro. Just ‘cause the cat worried th’ yarn to a frazzle ain’t no reason to up and quit.”

“Rob, usually I’d agree with you but they are adding insult to injury. In my view every consultant is known by the work they do for their clients and this is one that is committing graphic offenses I just cannot be a part of. I can’t let people think I had anything to do with any part of this organization. I wish them all the luck in the world and I hope there are a lot of contributors out there with little or no graphic taste but I have standards.

The Takeaway

Good clients hire experts and then listen to them. Good clients base decisions on recommendations, measured precedent and the proven ability of the consultant to accomplish preset objectives.

Jerry Fletcher’s recaps his conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the fiction’s ringleader and secretary.


 

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 20 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com