Music Maestro

My questions, as I took my seat at an alfresco table where the others were already gathered was, “What is the musical theme of our group? Do each of us have a couple of notes that might identify us? What is the melody of this group?”

Piano for Music MaestroKate, our sales doyen put a hand on my forehead and said, “His temperature feels normal, but crazy doesn’t generate a fever, does it?”

“I’ve been thinking about this for a week,” I said. “I had my ears opened last Saturday. Arthur is one of my valued resources. He runs a very successful web site development company.

He is also a composer. (listen in here)

Last Sunday he revealed his work for a composer’s contest to a group of friends in a home concert. About 25 of us squeezed into his living room around a baby grand and were taken into his creative process.”

Rick asked, “What do you mean, taken in?”

“He literally walked us through how he developed a composition for this contest. This was one of those fortuitous situations when I was already thinking about music because a friend asked me what one thing I was going to do as a result of attending the National Speakers Association meeting in Washington D.C.My answer was I’m going to add intro music to my speaking website and my speaking introduction.

I’ve already got Arthur working on it.”

“Y’all know I couldn’t carry a tune in a bucket with a lid on it, said Rob, our branding wizard. But there’s things that music can do for a brand you cain’t do no other way. I may be a child of the south and I do like country rock but every kind of music can put a hex on you if it matches up with your perspective on a product or service. If it’s right, jus’ one or two notes touch the “wareness and preference centers in your brain.”

“You’re right on, Bubba,” I said. Arthur did variations on the theme that included a ragtime immediately followed by a tango. He made it silly and sad and joyous. In just a few minutes his composition took us on a life journey. Along the way he used that elusive ability of music to take us to places all of us have been and to show us how those emotions can be tapped into with as little as two notes.

”Gail asked, “Did he prompt you or just let you guess about the scores?”

“No prompting was required. He played two notes and all of us could see the fin breaking the water. He talked about how Star Wars had re-introduced the idea of a full movie score. He let us hear why we knew something foreboding was on its way and how music could help us envision someone on screen thinking about another character.”

Kate leaned back, took a pull on her iced tea and said, “So you’re suggesting that each of us has a theme and that somehow they combine to make a mini-symphony each time we gather.”

“No, I wasn’t but if I were producing these blogs as radio plays that would be a brilliant idea!”

The Takeaway:

Music has the ability to use your emotions to build memory hooks that resonate regardless of how long it has been since you heard as little as two notes.

______________________________________________________________________

Jerry Fletcher’s blog recaps conversations with clients, prospects and the unruly mob of business development professionals he consorts with. They discuss marketing that works from solopreneur to enterprise level. Jerry Fletcher is the ringleader and “Watson” of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

 

Go With The Flow Not The Funnel

Customer JourneyEvery time I hear the term “funnel” I cringe.

There was a time when the only people that used the word were sales managers. Today it is bandied about by every Tom, Diane and Harriet as if it is a real thing.

The funnel idea keeps you from seeing how the customer journey has changed.

The funnel falsely assumes that every customer goes through the same process to purchase your products or service.

The funnel sucks the life out of the customer’s desire for an approach tailored just for them.

Personalization has always been the hallmark of successful Small Businesses. We have a greater opportunity now than ever to deliver custom marketing.

In my view marketing is:

  1. Go where the money is.
  2. Sell what they want to buy.
  3. Do it again.

In order to get them to buy you need to remember: “Who you know matters, what you know is important but to build your business the single most important thing is who trusts you.”

Marketing is about getting to trust, making the sale and keeping the customer.

Marketing is providing the information the prospect needs when and how they need it.

Marketing understands that no two customer journeys are the same.

Even as the suppliers of Enterprise level automated marketing talk about tailoring their approaches to the customer journey they overlook that prospects want to be treated like individuals.

We can’t afford the mistakes the “Big Guys” are making.

We don’t have the budgets and we don’t have the time.

We have to go with the flow, build a relationship and sell the solution.

We have to find a way to connect with the prospects that reject the Big Guys funnels.

Look at the numbers: (averages drawn from multiple sources)

  • Average Blog Click Through Rate           5% or less              (95% didn’t)
  • Website/Landing Pg. Data Submission   45% or less             (65% didn’t)
  • CTOR in a Nurturing e-mail                    21% or less             (79% didn’t)           Click to open rates # of clicks / # of opens
  • Closing or Conversion Rate                    30% or less             (70% didn’t)

 

Look at the didn’ts.

Prospects are running the rapids to get to the solution they need.

Prospects will stop and look at your solution and others.

Some will go straight to your offering.

A few will simply bail out.

Others will bounce off multiple offerings.

It is their choice so you have to do everything you can to accommodate them.

Talk to them.

In 2014 the single most important trend in marketing was one that hasn’t changed:

“In spite of all the growth in digital tools and tactics 67% of B2B marketers considered  in-person events like trade shows their most effective tactic for content marketing, with 69% rating it a 4 or 5 on a 5-point scale.”

The Takeaway

Get in the raft with them.
Go where the money is.
Sell what they want to buy.
Do it again.
Go with the flow, not the funnel.

Jerry Fletcher’s blog normally recaps conversations with clients, prospects and a group of business development professionals. Today’s blog is one he put together on a cross country air trip.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule Jerry for a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

Secrets Of A Networking Ninja

& Secrets of a Networking NInja“I’ve been using and teaching networking as a primary business development tool for 25 years. I’m still in business so I must be doing something right I said to Chris, the digital marketing pro in the lunch bunch.”

“So there’s nothing new in this video,” he said.

Gail simply put a hand over my mouth to stop the explosion. Then she said, “I know him well enough to know that he has changed this information over the years continually to take into account all the changes in the way we live.”

“That’s right,” I said. The story of why I’m called the Networking Ninja hasn’t changed but how I introduce myself has morphed multiple times. Some of the stories are new, some are old. But what works, the principles and how to apply them have been updated continuously. This video is a good 30 minute primer for those who are new to networking and a great reminder for those that have been at it for a while.”

Kate asked, “Is this one free to subscribers to the blog and their friends?”

“Yes,” I said. “You can watch Secrets of A Networking Ninja for FREE for a short time.”

The Takeaway:

If you can remember the colors of the rainbow you can remember these secrets:

  • Create an Identity                             Red
  • Make Contacts                                 Orange
  • Develop Relationships                      Yellow
  • Provide introductions and Leads        Green
  • Offer assistance and advice              Blue
  • Seek advice and counsel                  indigo
  • Demonstrate your capabilities           Violet

Jerry Fletcher’s blog recaps conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and secretary of the dialogue.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

Sales Funnels Are Wishful Thinking

Last week I attended Influence PDX, a one day event put on by the Portland chapter of the National Speakers Association.

This idea came to me as my friend, Ron Black, was presenting. I think all of us can use this concept.

New Customer Journey

Ron was talking about the difference between marketing and sales showing them as two different circles. One person in the session actually identified marketing as an expense and sales as a revenue generator.

No, that is not the point.

Ron put up a slide showing how things tend to overlap a lot more these days. And that is when it struck me. These smushed silos are the way we’ve been thinking of it. It is how we’re trying to fit our old ways of thinking into a new digital world. It is wishful thinking.

It doesn’t work.

People have been stumbling around trying to figure out whether marketing or sales is responsible for a specific point in the process of someone becoming a buyer and when customer service should take over but today, the customer has all the control.

Gail our resident writer said, “In other words we need to rethink how we look at the customer journey.”

“Bingo!” I said.

Forget all that funnel stuff.”

“Sho’ nuff,” said Rob the Dixie transplant that specializes in branding. An’ I’ll just disremember that everything is about brand.”

“Bubba,” I said, “You got that backwards. Everything I’m talking about here is brand. It’s the glue that holds it all together.

Used to be the marketing silo did their thing and seldom if ever talked to sales. They didn’t know an objection from an orange. Sales was out there closing. Except for the really good ones they didn’t bother to build relationships. And most of them couldn’t wait to hand off the customer to inside sales or customer service.  The funnel had all these spigots dumping into it and turned into a plumbing tree right after the sale. But the world has changed. If you’re inconsistent anywhere it is going to cost you.

The Takeaway:

Silos, smushed or not, don’t work. You have to have:

  • A single mission that every employee understands
  • A single value proposition across all communications
  • A singular relationship with customers/clients for life

Because the customer controls the journey


Jerry Fletcher’s blog recaps conversations with clients, prospects and a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the ringleader and secretary of the dialogue. Sign up for more conceptual triggers: http://www.jerryfletcher.com/profit.html

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule Jerry for a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

 

 

 

What’s The Right Amount Of Copy On The Web?

HIgh ROI copyBill, a client who had joined the lunch bunch today, pushed his plate to one side, looked across the table and asked, “Are my web pages too long?”

My reply, a little smart aleck, was, “Compared to what?”

“The other guys that do what I do,” he replied.

“Good answer,” Gail, our resident writer jumped in, “Especially since people who don’t understand how to figure this out are always doing that.”

She pulled her pad computer out, fired it up and said, “Let’s see what we can find in the way of a list of successful folks in your business…

Ah, here we go this list is the top15 in the area. Does this one have shorter or longer copy than your web site pages?”

Bill looked and said, “It’s about the same. Try this one. It’s a bigger firm.”

She did. They looked. The copy was longer still. On the third try, the copy was shorter.

Chris, our Digital Director said, “In my experience, there is no one right answer. The appropriate length boils down to the fact that people will read as much as they are comfortable with as long as it provides information they want.”

Gail commented, “I agree completely but there are four times that well-written long copy performs better:

  • When you’re selling something of high value
  • When you’re selling an information product and you have to tell ’em all the benefits and overcome their concerns
  • When you need to develop trust
  • When you’re selling something new and you have to convince the buyer the features are really something they want or need
  • When you are selling on line and they can’t get any sensory data about it except for some visuals.”

Rick, our direct marketing specialist added, “And on the web if copy is too short it really limits ROI. When copy is too short it leads to lower response rates, increased cancellations at checkout and leads to more returns due to unmet expectations all because you didn’t tell them enough. At a minimum, it takes about 250 words per page to keep the search engines and the customer happy.”

I jumped in to say, “But if you need more and have to go “below the fold” to be persuasive, you should go ahead. There’s a study by User Interface Engineering (UEI) that says users are perfectly willing to scroll and in the trade-off between hiding content below the fold or spreading it across several pages, readership increases when the content is on a single page.”

The Takeaway:
The only copy count that matters is the number of sales or opt-ins or phone calls the page generates.


 

This blog recaps the luncheon conversations of a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly plus creative thinking to find what works. Jerry Fletcher is the fictions ringleader and secretary.

Jerry Fletcher has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 25 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

 

Passion of Pursue

Passion of PursueI said, “A Linked-In contact in the Middle East described her ongoing education saying, “rather than pursuit of passion, I like the Passion of Pursue :).”

Gail, our writer, replied, “The tenses and words are all twisted around but there is a beauty in the comment.”

Rick, ever the practical direct marketing guy surprised us all saying, “There is something magical in what she is observing.”

“Magic?” questioned Rob.

“Magic.” Said Rick. “All of us spend our days working on ways to build our client’s businesses. They expect us to be passionate about it. But we can never be quite as passionate as they are. And as much as they think that for us it is all about the money. It isn’t.

For us the passion is in what we are doing. It is about psychic rather than physical rewards.”

Surprisingly, Kate, the tough sales consultant was nodding in agreement.

“How often,” she said, “have each of us admitted that we would do what we do even if we didn’t get paid for it. Ours is the passion of pursue… getting it done, making something happen, wanting to make the world a better place.”

“That reminds me of Steve,” I said. He was flat broke when he came across an article in the paper. By the time he realized what was happening he had started what will become a charity. It has a crazy name: Carbon Sucking Trees. Take a look at the website. He’s done all this work with no hope of a personal payback. It’s the Passion of Pursue.”

Carbon Sucking Trees,” mused Rob, our branding guru. “That is one of the weirdest brand names I’ve ever heard. I’m not going to ask, I’ll just go to the web site and figure it out. But I have to tell you this playful approach to words is one of the techniques commonly used to position and brand products and services. Here are some examples:

  • Famous:           The Uncola for Seven Up
  • Not so famous: The Untangler for Shell Tain a money consultant who is one of Fletch’s former clients
  • Sorta Famous: Digimarc (the name Fletch came up with for a “digital watermarking company”
  • Not so famous: KDI Americas (Fletch suggested adding the ‘s’ to broaden the scope of a company already known in Asia and Africa which was moving into this hemisphere. It worked.

I responded, “Bubba, you are kind to use examples from my portfolio. I do appreciate it. But I’d like to get back to what Rick and Kathy were saying. I agree that the true professionals in business development do it for more than the money. They are passionate about it, but it is the results that gets them involved.”

Chris, the digital director said, “Then how come the very best cost so much more than others?”

“They do and they don’t,” I said. If they are good at what they do, they are always working. They have less time and because of that they raise their rates. And the world knows they are good at what they do and more people are eager to work with them. That cycle repeats and repeats. But they are still intrigued and if you can lay a problem in front of them that gets their interest the price to you might not be as high.

The Takeaway

Don’t be put off by your fear of the cost of an expert. That expert may get you answers much, much faster. More importantly, if your problem is intriguing they will give you value in multiples of what you pay. And, should you catch them at the right time, their advice may cost nothing yet be the best you will ever receive because theirs is the passion of pursue.”

The lunch bunch is a group of marketing and sales professionals that meet for lunch each Friday. They discuss what’s new, what’s old, what’s good, bad and ugly but mostly what works. Jerry Fletcher is the ringleader and the one that writes up their comments. Sign up to get updates on all their discussions at www.JerryFletcher.com/profit


 

Jerry Fletcher has been researching and implementing marketing that builds businesses, careers and lives of joy for 20 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

How To Stretch Your Words And Make Your Content Soar

Gail our resident copywriter was telling us about a writing assignment that for most would be from Hell.Girl with Computer

She said, “So the client said the short brochure had worked pretty well but could I expand it. I did. It worked better so they asked to expand it again. And that one did better still. In all I expanded the copy four times.”

I asked, “What do you think made that happen?”

Chris, our web jockey jumped in, “It’s simple. You never really know which way of saying something is going to connect with the target. So the more ways you give them the better off you’re gong to be. At least that is what happens on line. Every test I’ve ever run shows that long copy beats short copy—if it is good long copy. Drivel doesn’t cut it. It has to be stuff that people will scroll on until they click through and buy.”

Gail nodded and said, “Right Chris, except for Twitter. And it doesn’t seem to matter whether you’re talking on line or off line. Sometimes repeating yourself is the best thing you can do.”

I asked, “The same exact words?” “Yes and no,” she said. I start as a friend puts it by sitting down at the computer and opening a vein. I just pour out everything I think, feel and believe about the item and then I look through all that for key words which I search and then make notes of especially the different viewpoints I find. I look for research data and surveys and hard facts to incorporate. And I listen to what the client tells me in the briefing about who they think the customer is and the benefits they deliver. I often find that they aren’t really sure who that ideal client is so I take it with a grain of salt and let the research lead me.”

“But how do you expand the copy?” I asked.

“I have a few tricks that help you make your content soar:

  • Turn some facts into charts or graphs and explain them in copy and captions
  • Find photos that support your argument and place them judiciously in the copy
  • List companies or organizations that have tried or used the product or service
  • Look at the benefits and turn them into a list.
  • Make ‘em bullets or number them.
  • Turn benefits or facts into challenging questions or quizzes
  • Look at the impact of the product or service on a timeline
  • Include a case history or success story
  • Extend your description of just who the product is for or the kind of company and/or problem.
  • Tell ‘em the need use or occasion it is for.
  • Include an executive summary or a front end synopsis.
  • Note the information in an intriguing way related to the page it occurs on so if hey want to skip around they still get the message.
  • Remember that you are going to have linear readers, scanners and that you have to appeal to both curiosity and the need to simplify at the same time.

And whatever you do, don’t forget to ask for the order. You can even do that in multiple ways.”

 


The lunch bunch is back here at a new location. Thanks in advance for telling your friends, colleagues and anyone you believe may profit from this blog.

Jerry Fletcher is a Trust Marketing Merchant. You know how solos and small businesses don’t ever seem to have enough time or money to build their business? Well, what he does is craft ways for “little guys” to be come known, liked and trusted. And you know who you would rather do business with…

Learn more at www.JerryFletcher.com

Jerry also speaks professionally on three continents. Learn more at www.NetworkingNinja.com

Connecting Person to Person

As you can see (if you can see this) I’ve moved to the world of WordPress blogs.

This was not a salubrious situation. I was forced, kicking and screaming.

I’m trying to regain the ease and productivity I had elsewhere.

This is a test. I’m not sure the blog is going out to subscribers.  Drop me a note and let me know at Jerry@Z-axisMarketing.com if you get this.

What Is Your Value Proposition?

Value proposition“Whether you market to consumers or businesses you gotta have one,” said Gail, our copy guru, over lunch.

“How’s that different from a position or a tagline?” said Chris.

“Usually it’s longer than either but may include elements of both. It is a promise. It tells the potential customer what expectations will be fulfilled when they buy from you. It is a clear statement, usually a paragraph in length.

It has to clearly answer these questions:

  1. What product or service is your company selling?
  2. What benefit do I (or my company) get out of using it?
  3. Am I the target customer/user it is intended for?
  4. Is it for specific need, use or occasion?
  5. How is yours unique from the alternatives?

Right about there I jumped in saying, “But what is the answer to Chris’s question?”

Gail looked over her glasses at me and said, “Let me give you the way I test a value proposition. I print it out and show it to someone that might have use for it and have them read it and wait for their reaction. If they want to know more I ask why. If they don’t understand it I go back to the keyboard. If they ask the price I know I’m on the right track.

Before I go that far though I make sure that:

  • It is easily understood
  • It tells me in concrete terms what I’m going to get when I buy and use it.
  • I know how it is different from competitor offerings
  • There’s no hype, no superlatives and no insider jargon
  • It takes only a few seconds to read.

Rick who had been watching and stuffing his face with a burger asked, “So where do I use this wonderful thing?”

All of us looked at Gail. She sniffed and said, “It should be on the home page or landing page of your web site and, incidentally should be tested before put it up there. It should, in some form, be on most pages of your website not to mention in just about every form of communications you use. The trick is to vary it just enough to make it fresh and interesting in all those places.


Jerry Fletcher has just switched to WordPress for his blog. Once he is over the frustration of working in a new software the blog will continue with new material. Find out more about Jerry at www.JerryFletcher.com

Need a speaker? Looking for someone that knows marketing from frustration to fabulous? Call Jerry at 800 533-2893 Toll free or learn more at www.NetworkingNinja.com

Big Time Marketing For The Little Guy

Big Time Marketing for the Little Guy“How did it go? I said. “Well only about a third of the folks
that signed up showed up.”

“Remember, this is Oregon,” Kate pointed out. “It was
sunny and warm that day and you can’t expect folks that have been given a hall
pass to actually show up at a workshop once they are outside and dry.”

Gail asked, “You did your usual full tilt presentation
though, right?”

“Oh yes,” I said. “I did the full two hours including the
planned 15 minutes of Q and A”.

Most of the attendees were amazed by the numbers I presented and glad to hear
an expert’s opinion about the whole social media elephant in the room.”

“Numbers?” Chris asked.

“I pointed out that even though smart phone and tablet
sales are going through the roof that a good 20% more of the US Population own laptops
and netbooks and that even more importantly laptops and desktops in terms of
use
beat
smartphones 5 to 1 and tablets 6 to 1.

Then I showed them the differences between men and women
in how they use the internet for inspiration and evaluation in shopping.
Surprisingly, men are heavier users for both purposes.

Rob drawled, “Scuse me ol’ son, could we go back to the
elephant?

“Okay,” I agreed. “What I asked them to do was a simple
exercise. You can do it on a napkin. Write down the top five social media sites
you are aware of. The group had a list of about seven or eight. The most common
were: Facebook, Twitter, Linked in, Pinterest and Google Plus. Then I told them
to write down next to each the amount of time you feel you would have to spend
on it each day to get some results in your business. There was a lot of
complaining at that point but I asked them to guess. The average was 24 minutes
for each or just about 2 hours a day. Then I asked what else they might do in their
business with that two hours a day and what that could be worth to them. It got
very quiet in that room.

They all began to say that it was obvious that there was
no value to Social media.

The pendulum had swung too far. So I showed them some
more statistics…how you can get more attention and better SEO with the right
kinds of posts and how to decide whether you should use one or another and once
that selection was made how to optimize the use for your company. By simply cutting
the activities to one or two social media sites the savings in time are
immense. Becoming more knowledgeable in one option allows you to increase your
efficiency even more.

Suddenly, the elephant was less like a stampede and more
like a stuffed toy. Get the picture?”

That was just the first third of the presentation. I also
included:

  • 15
    Web Site lead generation tips
  • 3
    Rules to change Contacts into Contracts
  • 7
    ways to generate Nonstop Referrals
  • How to
    put it all together with Contact Relationship Magic
  • 2 “AutoMagic”
    Marketing Campaigns— Consultants and Cupcakes

Rob said, “Sounds like it was grits and all. Was there
any dessert?”

‘I told them I would sit down for an hour at no charge to review their marketing plans with any one that asked. I’ll make the same
offer in Marketing Rain.”


Stick around. Jerry has been asked to do some webinars so
he is going to take a look at how to maximize outcomes in that approach with
advice from the Lunch bunch and an expert special guest.


www.JerryFletcher.com
is Jerry’s consulting web site. Take a look on a smart phone, a tablet, a
laptop or a desktop. It works on them all.

www.NetworkingNinja.com
is where you can find information on Jerry’s speaking programs plus video of
some of his best known signature stories.