Consultant Marketing Capitalizing Now

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”He roller coaster
He got early warning
He got muddy water
He one Mojo filter
He say one and one and one is three
Got to be good looking
‘Cause he’s so hard to see
Come together right now
Over me”

I awoke to those Beatle Lyrics on a rinse and repeat cycle between my ears.

I let it thrash on for a while and then tried to logic it.

The best I could do was assume it was about where Consultant Marketing was headed as a result of this damn virus.

He roller coaster

That must be a reference to the way most Consultants market their services. You know that clicking sound as the roller coaster is lugged up to the top of the first hill…Market, Market, Market. Then you tip over the top…Do the work, Do the work, Do the work.

That’s when you begin to think about finding a better way, a way to have business in the pipeline.

He got early warning

Wouldn’t that be loverly! Knowing, in advance where the work might be coming from and what it might entail is the dream of every independent professional. All of us yearn for that full-tilt referral-based practice that somehow gives us visibility of what is in store for us next week and next month. That would be nice to have but how do we get it?

He got muddy water

It was tough enough before but now with this Coronavirus lockdown we don’t even know when we can see someone in person. Audio and video conferencing just isn’t the same. Senses are blunted. Body language is not as easy to see and interpret. I almost believe that pheromones have some sort of role in the traditional face-to-face! The roiled surface caused by social distancing keeps us from getting information with any depth.

He one mojo filter

  • We must capitalize on the hesitance of the competition. Me, I hired a Virtual Assistant.
  • We gotta put what we have to better use. I’ve had Office 365 since a client recommended it. I’d never used the Teams capability in it. Now, my VA who is resident in the Philippines and I share files, chat, phone and video as if we were just cubicles apart. It took just 10 minutes to set up.

  • We have to start substituting. We find apps we didn’t know existed before. And we link them into our operational software. We do video testimonials using Zoom or Teams to record and Camtasia to edit. We get the job done by adapting our methods to meet familiar objectives.

He say one and one and one is three

It does all add up if you take advantage of both intuition and logic. That ain’t easy. You have to work at it. The elite consultants I work with have that skill. They find the fundamental differences that lie behind the figures. They explore form and fit and focus to determine how your business can find hidden profit. They listen to what you say and what you do to reveal better ways. Often the solutions they find are to problems that may not have surfaced for you.

Got to be good looking ‘cause he’s so hard to see.

In a way that is what my mission is all about. Consultants must have a brand that is not widely known but is fascinating to the prospects that need their help. You have 3 seconds in person or online to get to Memorable, 10 seconds to get to Trust. That ability to be both logical and intuitive at once is what will make you Unforgettable. Doing your job well will not make you visible to the general public. But do it often enough and well enough to generate a lasting legacy within that group of people and organizations that need your help and you will become Legendary.

My job is to help you craft unique trust-based marketing strategies to connect, become Memorable, deliver in an Unforgettable way and develop the mindset to become Legendary as you build a business, a brand and a life of joy.

Come together right now, over me

What that all comes down to is that within a week we will send out invitations to participate in: The 17th Annual Consultant Marketing Survey.

We will ask you to tell us how you marketed your practice last year, what you’re doing now and how you anticipate going forward after we stop sheltering in place. We will, of course, send participants the report before we release it elsewhere.

And so it goes

Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for crafting on and off-line Trust-based Consultant Marketing that builds businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing From Nobody to Somebody

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Normally I don’t sell from the stage when I speak. At least not for the last 15 years.

I just about always collect contact data to begin a relationship.

I always  take  the time to visit with anyone interested in learning more.

A salute to product.

As a result of a consulting contract an event manager has asked me to speak at three of his events later this year. He specifically wants me to sell 30-Second Marketing TM from the stage because it supports and adds to the planned experience of the program.

You missed one thing

My report said that overall the 2-day event had been well done and provided some unexpected presenters and subjects. “But,” I said, “You missed one thing. The people that attend these entrepreneurial events come in two varieties:

  • Men and women completely new to start-ups
  • Experienced entrepreneurs trying to avoid further failures

Both of those groups need one thing that they generally don’t get in on-line or in-person events.”

They need a brand but no one tells them how to build one.

I said, “Your program talked about all the social media needed to get to a mass market brand. It was excellent in that regard but provided no solid method to develop the words that would set an individual apart. Brands are built one contact at a time. One gem of a contact plus another and another until you have a string of them. Like a string of pearls. You have to be memorable to one person before you can be remembered in the same way by a crowd.

From Nobody to Somebody

Three seconds is all you’ve got to go from Nobody to Somebody. That’s true in person or on line. How you answer the question, “What do you do?” will make you stand out from the crowd or continue in oblivion.

A Memorable Hook is just the beginning

You can get to Trust, build a brand and generate referrals in 10 seconds if you have the right words.

The right words

You think through the conversation before it happens so you can find the right words.

You don’t have to come up with something on the fly.

You can truly connect with people by using the right words.

  • The right words… Can make you memorable in a heartbeat.
  • The right words…can generate trust as you introduce yourself
  • The right words…allow people to sort themselves into prospect or referral sources
  • The right words…can establish a brand in the time it takes to speak them

Moving from Vision to Product

Most entrepreneurs have the ability to have others connect with their vision. They start with family and friends and expand to other funding resources but then comes the time to sell their product or service in order to be successful and they are stymied.

They have to stop selling the vision and start selling the product or service. Then they have to expand that market or get faster repeat.

The right words make the difference.

The formula is all about the words. It always includes a Hook, a Hold, a Pitch and a Close.

The Hook changes your generic title to something Memorable in the vernacular that inextricably includes your name.

The Hold must be presented in the prospect’s words with full understanding of their fears, ambitions, concerns and perceived risks.

The Pitch must be definitive in how your process or ability or approach delivers that is not available elsewhere while giving them an easy way to explain it to someone else they believe it will fit.

The Close is more about taking an order when they are ready to buy than selling. Yes, give them concrete examples of what you’ve done for others. Talk about outcomes you’ve delivered.

Then there is the guarantee.

If you operate in the English Language and fully participate in an in person or on-line 30-Second MarketingTM Workshop and can’t develop words that work based on your fellow student’s viewpoint, I will give you three hours of my personal assistance, If, after that your fellow students still say it is a lost cause you get your money back. No ifs, ands or buts.

And so it goes

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Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing and Brand development advice that builds businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing Brand Building

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Andy asked me to sit in on his Brand Marketing Summit over the weekend in Los Angeles.

As one participant summed it up:

“This was a successful young guy translating traditional branding for Millenials.”

I can verify that.

I was one of the “Mad Men” working in advertising in New York in the 1960s when branding first surfaced in the national lexicon. Trout and Reis would later coin the phrase Positioning that came at it from a different direction. They wrote several books on the subject.

No matter what you call it, the masters of advertising in that halcyon era preached the gospel of differentiation to make companies, products and services stand out from the crowd.

Everything new is old again

No, I didn’t mistype that. Here’s the model presented in the workshop.

Although the process from discovery to sale is presented here in the form of a funnel it harks back to all the theories of how mass advertising works developed before there was Daarpa’s darling daughter, the Internet.

Those were simpler times

Back then the big kahuna of awareness was TV. Everybody wanted to be number one in the consumer mass market. You could buy TV time on networks (there were only three!) or locally. So, Tony the Tiger told kids about Frosted Flakes on the network kid shows while Jack’s Autobody told adults who to call about that fender bender.

There were business magazines and consumer magazines, not to mention Radio and Direct Mail and Outdoor.

Attraction, in the day, came to be called preference. What that meant was that of the brands available you, the customer, liked one better than another.

Brands we knew incorporated Appreciation, Respect, Credibility and Certainty in Awareness and Preference. Throughout the heartland of the USA whole towns were dominated by Chevy or Ford. You would be considered a traitor if you bought the other brand. Coke was the champ. Pepsi was the challenger. That Mean Joe Greene commercial for Coke ran in 1979.

That was the way it was for about thirty years (1960 to 1990). The funny thing is we’re being told that mass market awareness is the key to sales success in today’s world. Unfortunately, most of us can’t afford a local TV commercial much less enough network spots to begin to build awareness.

Not to worry, the internet proponents say.

The internet is under 30. Social media are teenagers.

The world wide web did not exist until 1992. Google, founded in 1998, might be considered a very young adult. Facebook, YouTube and Twitter are all teenagers. Yet, social media is being promoted as the new way to achieve mass market awareness.

Notoriety can be achieved but individuals pay more in time and personal space than many are willing to give up. You can generate mass market awareness. Here’s what it takes:

  1. Have a memorable “hook,” a way that people can put your name and a relevant word picture of you in their mind when you introduce yourself in person, in print and on-line.
  2. Use their words to speak to their problems. Forget those fifty cent words you want to use to impress. Speak simply in the words they use to talk about why they need help. Their words are appreciated because you show respect when you use them.
  3. Use your client’s experiences to tell them what you can do. Your credibility goes up when someone else speaks for you. Concrete examples of the outcomes you and a client have achieved will move a prospect one step closer to engaging you.
  4. Stick to your value proposition. One. Do not try to shift your approach for each audience and individual. Consistency is what builds trust. Be honest, direct and tell the story the same way every time.
  5. Be in as many places as you can particularly the ones that your clients may also frequent. Mass market awareness should always begin with the places you might find an ideal client and go on from there.

The attention span of a goldfish.

Microsoft apparently did the research to verify that the human attention span these days without additional stimuli is that long (8 seconds).

There are additional studies that tell us that you have just 3 seconds to get remembered when you meet someone in person, in print or on-line. Just 3 seconds.

To begin a relationship that might end in a sale you need the right words.

The right words is why 30-Second Marketing TM works.

You think through the conversation before it happens so you can find the right words.

You don’t have to come up with something on the fly.

Connect

You can truly connect with people by using the right words.

The right words… Can make you memorable in a heartbeat.

The right words…can generate trust as you introduce yourself

The right words…allow people to sort themselves into prospect or referral sources

The right words…can establish a brand in the time it takes to speak them

Find your right words.

View this video: https://vimeo.com/393362328/97e414e6a6

Then call me.


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Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing and Brand development advice that builds businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing Baggage

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In an hour or so I’m headed for the airport.

Packed this morning.

The usual. Essential electronic components in a computer sized wheeled carry-on and a small, good for up to three days, carry on case.

Packing is a matter of minutes for me these days. There is a mental checklist firmly in place right down to managing the pharmacy that comes along with age.

That checklist thing got me to thinking.

All of us have baggage.

There are two kinds:

  • The layers of detritus that we squirrel away in our homes and offices
  • The layers of mental mothballing we engage in

Each connects with the other in ways that must be put under a microscope to even begin to fathom. Some of it is good. Some bad. Part is positive mirrored by negative. Every element clings to us. Each is a small component of our experiences both in physical and psychic space.

No two of us is alike.

Your baggage is different from mine and from everyone else’s. Sure, there are similarities. The physical stuff tends to be analyzed on a community level. The stuff in our heads is, to me, more intriguing. And, it may be more malleable than we think.

There is no operating manual.

As much as we hear about brain studies and research on what goes on when a stimuli impinges on one of our senses there is still no definitive repeatable system for controlling what we take in, store and carry around with us. It is not like the physical bags we lug aboard an aircraft. We can’t change them at will. In fact, it takes a great deal of commitment to make a change, any change. We don’t need research to tell us how difficult stopping patterns of behavior can be. Dieting ain’t easy. Starting an exercise regimen is difficult. Giving up addictions requires help.

Problem solving help

People claim to want this. And, that is why Consultants, Coaches, Head Doctors and Healers of all kinds can make a living. That is their job. Each of us knows, deep down that at some point we need help either because we have no experience with the problem to be solved or we’ve come up against a bit of our own baggage that is blocking our way forward.

Regardless of the reason we tend to spin up like a kid’s whirligig if the concern is allowed to get hold of our ego.Therein lies the dilemma. We need to allow ourselves to accept assistance but we want to believe we can handle just about anything on our own. Or we listen to that little voice that whispers in our ear that we’re just not good enough to do anything. And sometimes we do both at the same time!

On your own.

You might be surprised at how far you can go on your own. Yes, this is advice from a consultant but you have to execute and you have to judge the results and you have to do it alone. Here are some things that have proven to work for me, my clients and coaches I know

Challenge your assumptions. You may not even know you are making them. When you are having an interior monologue about a problem or concern you are addressing, watch for comments like:

“that won’t work because…”

There’s no evidence that…”

“I don’t have enough time to implement an approach like that since…”

Consider the opposite For example, most people think about brand as some mystical identity that only a big budget and a lot of time can generate. What if you thought of it as something accomplished one individual at a time. Would that change how you think about becoming memorable, trusted and branded? Would it give you a reason to go a step further and become unforgettable.

Add some baggage. I know that sounds counterintuitive but often our baggage is just the empty bags that we have assembled over time. So open your mind. Read from sources that provide proofs. Look at research. Talk to people that have been there, done that and maybe originated the T-shirt. In other words get some experience vicariously.

Success is changing thought patterns

A consultant can’t be considered successful unless and until they manage to change the thought and behavior patterns of clients. That is what changes outcomes. That is what gets expected results. That is the way to become Unforgettable.

But it is not enough to make you Legendary. That takes another level of commitment, skill and desire. You must find a way to help the client learn to think differently. Your mission is to bring out the talent hidden in every entrepreneur, every business founder and every successful business owner that wants to take their company, staff, clients and themselves up a notch.Your mission whether or not you choose to accept it.

And so it goes.

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Jerry Fletcher is a master of consultant marketing, a sought-after International Speaker, and a  beBee ambassador.

His consulting practice, founded in 1990, is known for crafting unique trust-based marketing strategies that build businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing Getting Ready to Get Ready

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I offered a free 3-Day Challenge.

Two thirds of the room signed up.

I figured it was a good way to build trust while working out some of the kinks in the first of a series of new experiential products with a small group.

What I learned.

I knew that most informational products sold okay but the purchasers didn’t implement the actions recommended. The research shows that 80% don’t even open the item after they have paid for it and downloaded it! And of the 20% who do open it up only a handful (20 to 25%) ever finish and implement!

In other words gamification techniques must be applied in order to get the purchasers to put the training to work.

Expectations versus reality

I wanted to be sure that this proven process got implemented. I carefully set things up so the perceived value was greater than the stated price ($197) the product included:

  1. A bonus video demonstrating the 30-Second Marketing self intro technique
  2. Module 1:
  3. An overview video for the course.
  4. A graphic roadmap of the course
  5. Trial Hook worksheets in writeable PDF form
  6. A zoom coaching call with all participants to share their work (and build community)
  7. Module 2:
  8. Hook’em worksheet with tips on resources to help craft creative breakthroughs
  9. Directions on how to come up with more memorable hooks
  10. A Higher recall worksheet (writeable PDF)
  11. Challenge Winners worksheet (with segment for recording the groups suggestions)
  12. A 30-Second Marketing Briefing
  13. A zoom coaching call to share their progress and provide feedback

 It worked but not as well as I had hoped. I was targeting 80% of those who signed up completing the course. Shifting the goal to actual use of the material being developed makes a difference. No longer is the measure of success a simple sales metric. Now it is a true measure…whether or not the purchaser got their money’s worth.

The numbers

The entire pitch was 3 minutes out of a 2-hour presentation. It was a small group, just 12. Eight of them signed up. Three completed the first worksheets. The same 3 showed up for the Zoom coaching calls. None of them completed the Module 2 worksheets. (1 did a day later)

BUT, all of them felt the product was worthwhile and all said they had learned a great deal about how to present themselves and their offering in a new way that they believed would pay off.

Mission Accomplished.

Along the way we helped one participant figure out how to expand his potential market and how to change up another’s presentation to get her unique difference across more quickly.

Shifting these individuals from doing a commercial to having a conversation was what I had set out to do. That got done. Will they be more memorable in the future? Probably.

An epiphany

One of the participants, after hearing the group agree with her friend’s suggestion about how to identify herself said,

Hmmmm… interesting.  Seems that would let me tailor what I say next based on whether I’m talking with an executive, business owner, manager or staff person.

That made it all worth while

The lesson for us all

I’ve been doing one-on-one consulting with consultants long enough to know that getting ready to get ready is a common failing. We all do it. We bite off more than we can chew. We sign up for a course, then get busy and figure, “well I can always come back to it.” We procrastinate.

There is a solution. As one of my clients puts it:

“Define the three things you believe will change your business for the better.

Pick one.

Do it.

Rinse and repeat.”

Stay tuned. More to come on putting more positive experience into the products it takes to build a business, a brand and a life of joy.

And so it goes.


Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing strategies that build businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing Not a Selfie

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Turn your phone around.

Point it at your client.

Successful consulting is all about them.

Get their viewpoint.

Speak to it.

Use graphics that touch them.

Tell their stories.

Stop selling and let them buy.

Successful consulting is about changing what they think, feel and believe.

They think they are customer focused. They want to be but how often do their decisions meet customer preferences? Do they ask customers before building a new product? Do they depend on “gut feel” more than research? Do they resist A-B split testing?

Your mission is to find clarity and convince them to adopt a strategic analysis process

They feel that they have an inside track on what works because they were successful in another industry. They are of the opinion that their success will translate no matter that the culture of a new company or the customers is different from what they have known. They seem, at times, to be saying, “don’t confuse me with facts, I know better.”

Your job is to acknowledge their feelings and gently guide them to look at more viewpoints, particularly those of customers or clients.

They believe that what worked before will work again. You hear the phrase, “it has always been that way.” Someone notes that, “The industry standard has been in place since before we went into business.” Or, the argument that is supposed to end the discussion, “We can’t be the first to do something different.”

Your task is to convince, persuade or cajole them into trying a new way and see what happens.

Successful consulting is not about what you say. It’s about what people hear.

There is a word for it: Value.

Select your words with care and stand firm on recommendations because often it is not what you say but how you say it. Too often we provide features and benefits and overlook the power of why we’ve built things that way. We don’t walk the path our customers or clients walk. We become so enthused with our solutions that we lose sight of what success will be like for the folks we are advising. Clients want to know that you are going to roll up your sleeves and get your hands dirty helping them. That’s why you select:

            Guide versus advise

            Craft instead of assemble

            Shape rather than manufacture

You will be judged by your words in the first three seconds on or off line. You need to make them count. Past that, the way you describe what you do, who you do it for and why your approach works in specific terms must be rendered quickly, surely and in a way that people can connect with. People will give you 30 seconds to do that.

A case in point: 30-Second Marketing has been one of the strategic marketing tools I have provided clients for longer than a decade. It has changed over time as elements were tested and improved. The modules in the training and the speech used to be: Hook ‘em, Hold ‘em, Pitch ‘em and Close ‘em.

Here is how they are identified in the new experience-based incarnation:

30-Second Marketing takes you from Memorable to Unforgettable.:

  • Module 1—Your Memorable Hook: 3 tools that simplify finding the words that will make you memorable, establish your brand and begin earning trust as you introduce yourself.
  • Module 2—Crafting the conversation to Hold ’em: Developing the statement hat will help listeners sort themselves into prospects or referral sources in seconds.
  • Module 3—Getting to Trust to Pitch ‘em: Explaining what you deliver in a way that immediately earns trust and provides a simple script for a referral.
  • Module 4—Compiling outcomes to Close ‘em: Gathering the concrete examples of results that demonstrate how effective your advice is for your clients.
  • Module 5—Becoming Unforgettable: Specific ways to use what you’ve learned as the strategic center of your business development (Networking on and off line, building a persona video, ceveloping your web site, speaking to build your business, clarifying all your marketing materials.)

The value here is in presenting each module in a way that allows the client/customer to assess it in their terms.

Your mission, should you choose to accept it, is to mull over what I’ve said here and how it impacts the way you communicate the value of your consultancy. Need to change? Build a plan. Stymied? Contact a professional. Still not sure? Try it out on a real client/customer. That’s the only way to be sure.

And so it goes.


Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing and Brand development advice that builds businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing and a Life of Joy

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When people ask what I do I answer:

“I’m a master of consultant marketing.

You know how everybody tells you how you have to be memorable but nobody tells you how to do it?

What I do is guide independent professionals to a unique trust-based strategy to build their business, their brand and a life of joy”

What is a life of joy?

The entrepreneur, just starting out sees it one way, the guy or gal with some time in the trenches another. The elation with the job when you are new to the business will fade over time but if you are really cut out to be a sage advisor the delight of finding hidden profit and revealing ways to solve problems will stick with you.

One life is all you’ve got.

Joy comes not only in the work but also in the rest of your day, week, month or year. You have only one schedule. You need to look at building your days and your calendar so that there is time to smell the roses, play a round of golf, take a hike, coach some kids and give back to the community. There is more to life than work.

I was a workaholic when I was in the corporate world. I figured that if you run a company you damn well better set the standard. I was in before 8 and seldom left before 6 each day and then usually with a full briefcase. Saturday was the day for catch up. Sunday was for resting up for the coming week.

Revenue is not what it is all about.

As the CEO of a thriving ad agency billing over 50 Million I had a full complement of folks to do the work necessary to maintain a reputation that caused high tech start-ups to seek us out. There was always more work. But there never seemed to be time for my family and friends. I couldn’t pull back, fearing a loss in revenues for the business and in personal income.

An involuntary step off the treadmill

Then came the day my board and I agreed to disagree and they asked me to leave. I became a solopreneur. I found out what its like to have to do everything. I learned Word and Excel and Power Point to stay in business. I found a program called Quatro Pro that was the first to make it possible to link spread sheets. I wrote my own accounting system using it. And then a client needed a better way to assess potential sales given data available for every major city they served. No one had ever looked at it that way before.

Technology can set you free.

If you did annual projections manually, you could save days doing the same job and still more days when you had to revise the data. Those days saved became opportunities I’d never considered before.

For starters I got my Saturday’s back. I’d go play golf in the morning and spend the afternoons at my daughter’s soccer games. We’d go hiking on Sunday afternoons after attending services at the church we helped found. The time just naturally became available to volunteer at the metro chamber of commerce. Along with a handful of others we formed the local chapter of the National Speakers Association. I was asked and accepted the position of marketing chair for the local chapter of the Institute of Management Consultants. I began speaking and taught at two local universities.

None of that would have been possible if I had clung to a corporate ladder either here in Portland or in another city.

Technology gave me time. A mindset shift gave me joy.

These are the memories that stand out:

  • “Wow, Dad I didn’t know you could do that!” the first time my daughter saw me step up on the platform and deliver.
  • “I really appreciate you driving me up here to Seattle for this book fair and being there in the front row for my reading. Its so much better than when you were always working.” The Dragon Lady, my ex-wife who wrote books about dragons.
  • When my Mom said, “It’s so nice of you to fly all this way to have Thanksgiving with us.”
  • The comment that came from friend introducing me, “Jerry tells me that the reason he has products as a speaker is that folks just want to take piece of you home with them.”
  • Being stopped just five minutes into a get acquainted meeting with the Managing Director of a four continent event planning company so he could ask, “Would it be all right with you if we added you to our list of speakers we promote?”

A door made me a family man.

When you office in your home the tendency is to work at all hours. Going back to your desk for “just a few minutes” after dinner can become much too regular. So, I set hours like any business. I said I was going to be open for business from 9 AM to 5PM.

The trick was putting the computer to sleep at 5 PM getting up from the desk and closing the door of the office. That gave me some time n the kitchen to catch up on everyone’s day, get the schedule for the next day and get to know a wife and daughter better than before.

The choice is yours.

You can build a business, a brand and a life of joy.

They are not mutually exclusive.

Each has its own place.

Each contributes to the other.

The mix is up to you.

And so it goes.


Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing and Brand development advice that builds businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Reinvention.

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Like it or not, if you are an independent professional you will, at some point, have to do it.

Times change.

Clients change.

Technology changes.

Your mission, should you choose to accept it is:

  • Adapt your approach and processes to today’s requirements
  • Find a way to get in sync with your kind of customers
  • Step up to the new technologies and learn how to use them.

I thought November and December were going to be quiet, just the regular client work, minimal new business meetings and just some seasonal cocktail dos. So I signed up for two on-line courses that help with that whole reinvention thing.

The best laid plans…

Two new clients, bless them, sent my laid-back, study at leisure, pipe dream up in smoke. I figured the year end change over would be cake walk. I got behind on the classwork. So I ensconced myself in the office over the holiday and did several ten hour days to get to the point where I’m only two days behind on each course.

An open mind.

I’ve learned a great deal because the coaching calls for the courses are recorded on video and available for viewing at your convenience. You can learn a lot by simply listening to other folk’s questions about how things work. One course has a Friday coaching call that deals with the technologies necessary to develop, sell and deliver products in person and on line. The nice thing is that technologies are reviewed from free to paid, cheap to expensive. The coach is straightforward about his preferences and gives his reasons why. 

Because I have had numerous clients in the technology sphere I am regularly assaulted in my inbox with pitches for new products and I’ve been known to try them out. That’s why I recommend products that originate around the world. This experience convinced me that I had made the right decision in going to Office 365 instead of opting for the free Google suite. Having to generate responses in Google docs and monitor activities in Facebook verified that neither is the best business approach.

It is really all about the experience

I’ve sold information products as a speaker since the 1990’s but had stopped when a combination of ill health and technology shift put that on hold for a couple years. So I dove into learning about how the dopamine injected addiction of gamification can assure that the expertise you offer for a business or personal problem gets put to use.

That is the big win in this shift. The research shows that by moving to an experiential model the number of people that actually use the advice offered, that complete the programs, goes from 1 to 5% up to 30 to 50% on average and as high as 70 to 90% in some cases!

Winning on the platform and after

Most people that step on to a stage and speak in public do it to because they firmly believe they have a message of value to deliver. Whether you are looking to get paid for the speech or to build your business by getting in front of prospects or simply intent on helping people you can learn to do it better.

I’ve been speaking professionally since 1993. The greatest compliment I’ve ever received was from someone that had gifted one of my double tape cassette tapes (before CDs and streaming). Her friend had overcome a fear of networking and was now building her business through membership in multiple chambers of commerce.

An involved audience

Zoom, an easy-to-use webinar/screen sharing/meeting software makes it possible to host workshops for up to hundreds of people to share your insights. No, it is never going to be the same as a face-to-face encounter in a room somewhere but for me it is a way to extend my offering and help people build a business, a brand and a life of joy by sticking with them for longer than that hour on stage.

Selling from the stage has never been my forte. Most meeting planners frown on it. I like to give full value so that the audience goes home with something the can put to work today. I’ve found a way to extend the relationship and take them deeper into the secrets I’ve discovered so more of them win and win bigger.

Free is a very good price.

These days I offer a FREE 3-Day Memorable Hook Challenge. (Regular Price: $197) It is a combination of short videos, worksheets and live coaching to go from Who? to Memorable spending no more than a few minutes a day for 3 days. Anyone that accepts the challenge learns three ways to figure out a trust-based hook that is unique to them. This is practical knowhow based on my experience in 1-on-1 consulting that has been tested, verified and well worth the price of admission.

Those that try the challenge are always the first told about new products, findings and ways to sync new technologies with new methods and new customer mindsets.

And so it goes.

Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing and Brand development advice that builds businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing Video Up!

I admit it.

I’m a techno laggard at times.

Yesterday I was telling my twenty-something trainer at the gym about the difficulty I was having finding the take and bake bread I liked at the supermarket. (It is always out when I can shop)

All she said was, “Have you tried looking for it on line?”

I had never thought of that. Searching for distribution of a product on the internet for me is like swatting flies with an elephant but I’m nothing if not game.

I clicked into Google when I got home and found the bread of my desire was available at five major outlets in my neck of the woods!

I texted her about my success (I’m slow to try tech but when forced…)

She texted back with an animated video emoji.

Startled, I responded with a text that expressed wonder and delight.

Technology morphs so fast we can get left behind and not know it. That’s not okay if you are in the consulting business. Video is the wave of the future.

Video e-mail is something I believe every consultant should be aware of. I’ve learned a little about it and had a chance to analyze over the last few months as I, once again, reinvent myself.

My conclusion: Video e-mail can be the single most important arrow in the consultant marketing quiver. Here’s why:

Connecting with suspects, prospects, clients, referral sources and anyone you want to build a trust-based relationship with is more intimate in video. Through video, people can:

Read your body language

Hear your tone of voice

Engage with all the layers of your message

Get a feeling of what it would be like to work with you

Understand you at both an emotional and logical level

Accurately assess your sincerity or conviction about your message 

Becoming memorable is easier to accomplish when I can see you and hear you and not just read your words. All of us are more genuine when we’re having a conversation not delivering a commercial. A study cited in the Harvard Business Review determined that “face-to-face requests were 34 times more likely to garner positive responses than emails.”

If a video e-mail only gets you half-way there it is worth it because the message you’re delivering isn’t just about your words. It’s also about all the wonderfully subtle ways we communicate as social creatures. 

  • Holding interest over time with video e-mail can generate more business, more quickly than all the referrals you’re waiting for. Video e-mail is how you can take that content filled funnel everyone says you need in today’s digital world that is taking forever to produce results and make something happen now. Target selectively. Use proactive personalized video e-mail and stack up a pile of new business possibilities just waiting to be cashed in. This is one of the secrets of getting on more stages if you speak to build your practice.
  • Powering up your pitch by making it more cogent. E-mail video forces you to cut to the chase, inject emotion and stop hiding behind the numbers, logic and slides. Yes, you can still present a value-based proposal in person. But imagine the difference in impact when you ask for the in-person meeting in a video e-mail quoting their perceived values and as taste of how you are going to deliver them.

Statistics tell us that we open 77% of work email and 59% of personal email.

Video e-mail can make yours stand out from the crowd show that you are authentic and get to trust more quickly.

  • Trust building follow-up is quickly and easily accomplished for everything. It brings the client into the equation in greater depth and builds on a personal conversation.

One of my Oregon clients uses a web consultant located in Toronto, Canada. Each time a change is made in the client’s web site the consultant sends a screen capture video of the work he has done commenting as the actual changes appear. The work is done faster and with fewer repeat requests.

Other follow-up possibilities:

  • A simple thank you (Gratitude for any positive action)
  • A referralor recommendation
  • Introductions
  • Apologies
  • Status reports

And so it goes

Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing and Brand development advice that builds businesses, brands and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com

Consultant Marketing Visual Cues

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Little things can mean a lot.

Start at the top, with hair or the lack of it. That works whether you are male or female. Unruly hair that looks like a frightened rooster just won’t get it. On the other hand being expertly coifed and looking like a model may be a bit much. The key is to fit in to the comfort zone of the audience and be just one notch above it.

You want to get to trust. Trusted advisors get the contracts.

One notch better

If there is a single piece of advice in this regard, that is it. Recently, at a conference attended by top independent consultants from across the country one topic that ran through the lunch room was that clients were asking that the men not wear ties. The consensus was that was a good idea until key players in a meeting showed up in cravats!

I’ve not worn a tie since 1990 when I opened my practice. But I wear special shirts when I do a keynote that have a hidden placket and a collar that buttons tight to the neck. I have them in both black and white. My notch down is a turtle neck worn with a sport coat.

The women at the lunch table simple laughed and said the one notch above was a good idea but the way to do it was not power suits. Their advice was to have great high value accessories—scarves, purses, and most important, shoes. One noted that women knew expensive shoes the way guys know cars.

A signature item

A few of my clients have considered trying to stand out by linking themselves with key items of equipment. One was forever trading up his laptop to the smallest, lightest and most advanced until one of his clients asked how much time he spent after each upgrade learning to use it.

For awhile one client was over the moon about his expensive fountain pen until a CEO told him that he never bought a pen in his life and had no intention of doing so.

Cars, watches, airplanes, etc. Those don’t matter to most of the folks that sign the checks. They are, at best, borrowed marks of excellence. Only something that relates uniquely to you will generate the memorability you are after.

One of my clients uses a tangled skein of purple wool to visualize the money knots in all our minds when she’s speaking. The color is the same that is used in her “Untangler” logo.

Graphic consistency

I started with your appearance because the human face recognition skills far surpass our visual cognition in every other area. We are better at sensing when something is amiss then when all is okay. Other graphic elements to consider:

Color The color in your logotype needs to be the same wherever it is employed. If the color plays a major part in identifying you. It needs to be consistent. Where?

  • Business cards
  • Letterhead
  • Website
  • Signage
  • Vehicles
  • White Papers
  • Brochures
  • Presentations
  • On-line Content

Typography The type style you use for your logo may be so singular that it will prove too hard to read if used for all the text in your materials. That is not always the case. The critical decision here is the selection of a single type style for all the required word elements—headlines, subheads, text, captions and even footnotes. Your mission, should you choose to accept it is to make it all easily readable.

If you tend to produce a lot of your own content there are a couple other tips you may want to employ:

  • Try to keep your line length under 50 characters. Tess show that the human eye tends to tire if the line length is too long. Apparently, resetting to the next line “wakes up” the eye.
  • Use flush left ragged right. Do not use the other options available in Word (Center, Flush right ragged left and Justified) All of those are harder to read.
  • Multiple columns of information tends to be perceived as for business purposes.
  • Eye traps (bolds, underlines, italics, bullets, lists, indents, and initial caps) can enhance read through.
  • Use reverse (white type on black background) very sparingly.

Process Diagrams I never met a consultant that didn’t have a process. Like most of us they like to have diagrams that help explain their unique approach. Too often those diagrams are drawn anew each time. Again, consistency is the most direct route to Trust.

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The style of the diagram also needs to be constant. This is particularly true if there is motion or implied motion in the process. That is why I use a gyroscope as the primary overall illustration for the Z-axis Process. You can use a photo or a graphic extracted from a photo or linear graphics. Arrows can be hard-edged or brush strokes, open or filled in. Here’s a hard edged example straight out of Word

Whether you use hard edged or loose design the key is to keep it the same throughout and to use the same descriptors throughout.

Photography/Illustration Be careful to assure that your photos are all the same level of quality. If you use color photos, do so on everything (unless you have a historic black and white or tinted photo that lends credence to your “About” story) Seldom if ever should you swap back and forth between photography and illustration. Pick one and stick with it.

Most importantly, be sure all your designs look like they came from the same family. A good designer can give you a “look” that helps brand you, make you memorable and get you one step closer to becoming a trusted advisor.

Like mama said, “Mind your Ps and Qs and use consistent Visual cues!”

And so it goes.

______________________________________________________________________________

Jerry Fletcher is a sought-after International Speaker, a beBee ambassador, founder and CEO of Z-axis Marketing, Inc.

His consulting practice, founded in 1990, is known for on and off-line Trust-based Consultant Marketing and Brand development advice that builds businesses, careers and lives of joy.

Consulting: www.JerryFletcher.com
Speaking: www.NetworkingNinja.com