How Small Businesses Really Find Buyers

Why They Buy“Guys,” I said, “I got referred into this prospect because he needed strategic marketing help with a complex situation that could grow his operation by 500% in 3  years.  I spent an hour with him discussing his business and the market he wanted to pursue.

Then he asked me why I wasn’t talking about about advertising and PR and Web Site performance.”

Rick, our direct marketing expert asked, “How did you respond?”

“I told him that I had to understand where they were now in order to begin to find a way to get to where they want to go.”

Gail, the veteran copywriter shushed me and said, “Did you ask him what he thought marketing was?”

“Yes. His ideas about marketing were similar to what I’ve found over the last 20 years asking business owners and managers about how they think people find them and buy from them.

I asked him to list where or how he believed marketing would have the greatest ROI for his Enterprise level computer consulting him. Here is his list:

  • Direct sales
  • Trade Shows
  • Online (Website, SEO)
  • Public Relations (PR)
  • Responding to RFPs (Requests for Proposal)

“I know you’ve actually gone out and asked your client’s customers how they came to buy, said Gail, “how does that compare?”

“Well, that varies by the phase the company or product or service is in at the moment. There are three phases as shown (This is just one of the information displays in the FREE Whitepaper that will change how you look for buyers)

It doesn’t matter whether it is a one man band or a corporate megalith the answers tend to be the same and are only limited by the budget available. What works according to the buyers fall into six categories:

  • Referrals/Word of mouth
  • Prior Experience
  • Distribution/Direct Sales
  • Direct Marketing
  • Networking
  • Everything Else.

You’ll notice that only one of these was on his list so he’s missing over 80% of why clients would seek him out.

The Takeaway:

Small Business Owners need to know what works versus the hype and what has changed over time and how to take advantage of the changes. Get the 20 page whitepaper: High ROI Marketing for a limited time FREE.


This blog recaps the luncheon conversations of a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly but mostly what works. Jerry Fletcher is the ringleader and secretary.

Jerry has been researching and implementing small business marketing that builds businesses, careers and lives of joy for 20 years as President of Z-axis Marketing, Inc. Learn more at www.JerryFletcher.com

Schedule a personal appearance. Jerry speaks internationally on Networking, Marketing and Contact Relationship Magic. www.NetworkingNinja.com

How To Be A Brilliant Conversation Networker

Brilliant Conversation Networking“I spoke to a group about the Secrets of a Marketing Rainmaker on Wednesday. I used the write up about what it takes to be a stellar networker by being a brilliant conversationalist as one of my giveaways,” I said.

Chris asked, “Did you offer it as an incentive for filling out your feedback form like I’ve seen you do?

“Yes,’ I said, that is a trick I picked up from another professional speaker.”

Rob, the branding guru from Georgia, drawled, “Y’all know he does that right in the middle to shake ‘em up and make ‘em want that idear for their very own. It’s his way of gettin’ the dogs out from under the porch.”

“Fletch,” Kate asked, “Can you translate that?”

“Sure,” I said, “Rob’s idea of being a brilliant conversationalist is being the center of attention. For him, that works. For the really good networker there’s another way.”

“Oh?” Kate said.

“Yes,” I responded

The table went quiet. They were all looking at me.

I said, “Tell ‘em, Kate.”

Kate explained, “It’s a technique I came across in some sales training done by Xerox in the 90s, I think. What you do is:

  1. Ask an open ended question, one that can’t be answered with just a word or two.
  2. Shut up and listen.
  3. When they run down simply say Oh?”

“Oh? “ I said.

She went on, “They will keep adding information just about as long as you are willing to listen. The trick is to get them started.”

Rick dove in, “And the most common question in our culture is what do you do? And the best way to answer it is in Fletch’s 30 Second Marketing.”

“Give the man a gold star,” said Kate. “Anyone else have a question that works?”

Rick, our inveterate traveler, said, “I’ve got another one—If you could visit any place in the world, where would you go?”

“That works,” said Kate, “If you remember to say Oh?”

Gail piped up, “If you could have any technology to help you run our business, what would it be?”

“Sure,” said Kate. “Again, remember when they run down to say Oh?”

The takeaway: Ask an open-ended question and listen. When they run down just say “oh?” to learn more.

What question would you ask?

This blog recaps the luncheon conversations of a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly but mostly what works. Jerry Fletcher is the ringleader and the one that writes up their comments.

Jerry Fletcher provides this kind of proven marketing advice to all his clients from across kitchen tables to corporate board rooms. See his answer to “What do you do” in the video on the home page of: www.JerryFletcher.com

Jerry speaks on 30 Second Marketing, How to develop an unforgettable self introduction. See his story about Margie at www.NetworkingNinja.com