How To Be A Brilliant Conversation Networker

Brilliant Conversation Networking“I spoke to a group about the Secrets of a Marketing Rainmaker on Wednesday. I used the write up about what it takes to be a stellar networker by being a brilliant conversationalist as one of my giveaways,” I said.

Chris asked, “Did you offer it as an incentive for filling out your feedback form like I’ve seen you do?

“Yes,’ I said, that is a trick I picked up from another professional speaker.”

Rob, the branding guru from Georgia, drawled, “Y’all know he does that right in the middle to shake ‘em up and make ‘em want that idear for their very own. It’s his way of gettin’ the dogs out from under the porch.”

“Fletch,” Kate asked, “Can you translate that?”

“Sure,” I said, “Rob’s idea of being a brilliant conversationalist is being the center of attention. For him, that works. For the really good networker there’s another way.”

“Oh?” Kate said.

“Yes,” I responded

The table went quiet. They were all looking at me.

I said, “Tell ‘em, Kate.”

Kate explained, “It’s a technique I came across in some sales training done by Xerox in the 90s, I think. What you do is:

  1. Ask an open ended question, one that can’t be answered with just a word or two.
  2. Shut up and listen.
  3. When they run down simply say Oh?”

“Oh? “ I said.

She went on, “They will keep adding information just about as long as you are willing to listen. The trick is to get them started.”

Rick dove in, “And the most common question in our culture is what do you do? And the best way to answer it is in Fletch’s 30 Second Marketing.”

“Give the man a gold star,” said Kate. “Anyone else have a question that works?”

Rick, our inveterate traveler, said, “I’ve got another one—If you could visit any place in the world, where would you go?”

“That works,” said Kate, “If you remember to say Oh?”

Gail piped up, “If you could have any technology to help you run our business, what would it be?”

“Sure,” said Kate. “Again, remember when they run down to say Oh?”

The takeaway: Ask an open-ended question and listen. When they run down just say “oh?” to learn more.

What question would you ask?

This blog recaps the luncheon conversations of a group of business development professionals. They discuss what’s new, what’s old, what’s good, bad and ugly but mostly what works. Jerry Fletcher is the ringleader and the one that writes up their comments.

Jerry Fletcher provides this kind of proven marketing advice to all his clients from across kitchen tables to corporate board rooms. See his answer to “What do you do” in the video on the home page of: www.JerryFletcher.com

Jerry speaks on 30 Second Marketing, How to develop an unforgettable self introduction. See his story about Margie at www.NetworkingNinja.com

A Branding Bar Story

Branding Bar storyTwo guys walk into a bar. Both spot a pretty girl, alone, seated at the bar. One borrows a megaphone approaches her and bellows into her ear, “I’m rich, good looking and I want you to marry me.”

The other simply walks to the bar, orders a drink and the young lady joins him and says “You are intriguing, good looking, possibly rich and I want to marry you.”

That, according to Taylor Graves of Nemo Design, one of the panelists at a National Speakers Association luncheon in Portland on November 13th, is the difference between advertising and branding.

The other panelists were Brian Berger of Everything is on the Record and Matt Watson of Watson Creative. All have won their spurs doing branding work for national and international clients.

My usual Friday lunch bunch loved Taylor’s story, especially Rob, our Brand Guru who we call Bubba because he hails from Georgia.

Bubba, wiping away tears from laughing drawled, “Thas one of the best ways I’ve heard it put in a lot of years. What else did these guys have to say?”

I said, “The format was self intros and credentials and then questions from the audience.”

Kate chimed in, “So, Fletch you got in trouble didn’t you?”

“No, Madame Sales, I did not. These guys knew what they were talking about. Each, in their own way said what Bubba and I have been saying about Branding for years. Let me give you some examples:

The first question from the audience was “How can you create a brand experience with a very limited budget?” (I’ve heard this question before. It is why I teach No Budget Branding TM).

Matt responded, “We put your business on the couch to learn about it. We work on positioning and strategy and business design because Brand is not a logo it is the emotion that comes from the people that intersect with you, your company and products and services.”

Taylor said, “Brand is about who you are, what gets you up in the morning. It has to be true to who you are or it just doesn’t work.”

Brian agreed saying, “You have to be true to yourself. You are the brand. Your success is based on the people you meet and the relationships you build.”

Someone asked, “How do you use Trust in Branding?”

Matt told a story about working with non-profit trying to raise money noting that when the first e-mail request went out to 30, 000 people the landing page had only a still photo and some copy and it generated about 700 sign-ups and contributions. But, the next time they included a video with founders and contributors talking about why they were involved. The responses jumped to 10,000.

As Matt said, “Your Why is the epicenter of your brand. Great photography and video get the story and the image across faster than almost anything else.”

Taylor, an international award winning photographer agreed. He said, “If you haven’t watched Simon Sinek’s video on TED about Why and the Golden Circle, do so. The thing is people want photos and videos to be authentic universal communications. If they are authentic you will generate trust.”

Brian added, “Storytelling is another way to get there. It uses the emotions to overcome clutter and can be passed along without devices.”

Matt agreed and noted that sometimes a small client is better served by concentrating on a very tight segment, spending more per contact than they might ever dream to make each contact an event.”

Rick, our Direct Marketing Maven said, “I know this story, instead of spending a five figure budget for wedding photographer, he convinced him to go to only the 10 top wedding planners in the country with a really classy custom wooden box presentation at a about $100 bucks each and the guy did 5 or 6 times his business, like well into six figures, the next year.”

Yes, I said. “That’s the story. Branding is not advertising. It is not logos. You can’t buy it. It is what prospects and clients think, feel and believe about you, your products and services whether they’ve ever met you or not.”

Jerry Fletcher has been doing the kind of branding these gents believe in for over 40 years. He is a Contact Relationship Magician focused on making the techniques of enterprise level marketing available to small businesses with low or no cash. His consulting website is www.JerryFletcher.com

Jerry speaks professionally on networking, marketing and Contact Relationship Magic across the Americas. His speaking website is: www.NetworkingNinja.com

How To Do A Home Page Video That Builds Business

Chris, the digital marketing director said, “The websites you build videos into keep people on the site longer, get better click through and higher signups. I want to know why.”

Video can hook people on your website“Yeah,” Kate said, “Tell him the formula, Fletch.”

“It’s simple, I replied. “It’s a combination of selling like Kate coaches people to do and a marketing trick I’ve learned over the last 25 years. All you have to do is make a video of your 30 Second Marketing conversation.”

Gail asked, “Is that the thing you came up with to replace elevator pitches?”

“Yes,” I said.

She continued, “The one that is intended to answer the question what do you do?”

“Yup. The answer is what I call a hook. The four elements of the formula are:

  • Hook ‘em
  • Hold ‘em
  • Pitch ‘em
  • Close ‘em

Rick said, “I’ve heard you speak on this. As I recall the hook is hard to come up with but once you’ve got it you’re more memorable and people want to talk to you if only to find out more about you… but that’s in person. A video on a web site is more like direct marketing and that is my bailiwick. How does this work there?

“Hooks can be found or developed in a lot of ways, I said. Here are just a few that have worked for me with clients over the years:

  1. Review customer testimonials for simple descriptions
  2. Try to put what you do in terms a first grader could use to explain what you do to his or her classmates.
  3. Think about what you do from the customer’s viewpoint. What problem do you solve for them?
  4. Put it in words that will force them to want to know more.

“But y’all got to be careful of your brand,” said Rob, our branding big brother. “You can’t say something that is gonna hurt you long term even if it gets their attention today. I reckon tha’s wheah the rest of the formula fits in, right?”

“You’re right Bubba,” I said. “the hook is what everyone remembers but what makes 30 Second Marketing TM work is the rest of it. In order to hold ‘em, you have to find the words that come after You know how That means you have to know the problem that brings your ideal customer to you. When I train people to do this I try to get them to know the top three problems that their ideal customers are trying to solve. The pitch always starts with the words What we do is… and then explains how you solve the problem for your ideal customers. The close is a specific Call to action.”

“And, Y’all don’t want to be flappin’ your gums too much either, said Rob. Make it quick. If you go much more than a minute and a half they’ll be gone faster than a fox when a beagle bays.


 

Jerry and the marketing lunch bunch will be back next week. Their discussions are always about small businesses marketing tips that are low or no cost.

www.JerryFletcher.com is Jerry’s consulting web site He meets around kitchen and boardroom tables to change the marketing of companies in the Americas. He prefers working with “Little Guys” with 1 to 500 employees.

www.NetworkingNinja.com is his speaking site. He speaks professionally on three continents on how to craft Trust-based marketing that builds businesses, careers and lives of joy…on and off line.

 

Why You Need A Video On Your Home Page

“The client doesn’t want to do a video for the home page of her web site, Chris said.

Home Page videdo“Why not?” asked Rick. “I don’t know what her company does but I can tell you all the kinds of operations that videos have worked for in direct marketing. With that he started listing them:

  • Consultants of all kinds
  • Professionals like CPAs and Lawyers
  • Health care providers—Doctors, Dentists, etc
  • Personal Care folks like beauty parlors, nail salons and the like
  • Any brick and mortar retail establishment
  • Manufacturers, Distributors, etc

“Whoa there Bre’r Direct” said Bubba, our southern fried Branding expert. “Y’all could just as easily said every company stead o’ running yourself round the pasture.”

“I agree that video seems to work,” said Kate. “But the question is why?”

Bubba continued, “All those first ones he mentioned are situations where the person is the brand and there is no way to be more convincing than for y’all to tell your story the same way you would in person looking right at the camera. Manufacturers and Distributors many times are hooked up with the guy or gal who started the business but the words of someone in the business that speaks to the brand can be just a powerful even when theah name isn’t on the door. ”

Kate nodded in agreement and said, “Cognitive Psychologists tell us that way down there in bottom of our brains each of us is still programmed to respond more positively to human faces than any other thing we see. We’re just wired that way.”

“We give videos time,” I said. “We spend up to a couple minutes without clicking to jump to another screen. That builds Trust and as Rob would say builds your brand. Comscore reported that the difference was over 60% in time spent on a site when there was a video.”

Chris said, “The thing my client is confused about is the cost. She believes she has to have ‘movie grade’ video to put up on the web site. I’ve shown her the level of quality you can get with a home camera and editing software that is free but she’s not going for it.”

“She’s being a woman,’’ Gail said.

Kate snorted and all the guys looked perplexed.

Gail continued, “Women worry more about what they look like on camera than men. But they also have an advantage. If you display the faces of male and female models with equal grooming side by side, men will look at the woman first. So will the women. In other words, women know they will be looked at and either like it or dislike it. She doesn’t like it.”

“But if she is concerned with the ROI of her marketing efforts, She might change her tune given some facts. Video provides the second highest return on investment you can get on-line just behind featured articles with direct links to your site,” I said. “On top of that if you want to know what visitors are really interested in on your site, start tracking the videos they watch and then personalizing from there.

It all starts with establishing Trust and telling people what you do. That short positioning video on the home page can make a web site up to twice as powerful at building business.”


 

Our ”Little Guys” Marketing brain trust will return next week. See you then.


 

Jerry Fletcher crafts Trust-based marketing strategies from his offices south of Portland, Oregon for companies in the Americas and Asia. Learn more and see a home page video at www.jerryFletcher.com

Jerry speaks professionally on three continents on Networking, Trust-based Marketing, and Contact Relationship Magic. Click on a home page video at www.NetworkingNinja.com