Why Speaking Is Potent Small Business Marketing

Jerry Fletcher, Speaking in Colombia“I get paid 2 ways for speaking,” I said.

Rob, our Georgia peach branding guru, drawled, “Yassuh, too much and way too much.”

“Bubba,” said Kate, coming to my defense, “You are way out of line on that one. I saw him a couple weeks ago and by the time he packed up his computer and took some overtime questions the meeting planner had enough positive feedback to ask him to schedule them for next year. He can be difficult I know but he’s a real pro on the platform.”

“Thanks Kate,” I said. “The two ways I was about to mention were:

  • A chance to sell a concept, or approach, a solution or a scenario that can lead to a product or service sale
  • A check for becoming more of an expert.”

Chris, our young digital mastermind grumbled, “The problem is I’ve seen people at small conferences that were doing straight sales pitches instead of providing some information I could use.”

Kate responded, “That is a problem. But once you figure out how to make send the audience away glad they saw you, speaking is one potent sales and marketing tool.”

Bubba said, “Potent like how? Is it like one of those Long Island Ice Teas or more like some of those corn squeezin’s from the south forty?”

Mr. Direct Marketing, Rick couldn’t resist. He lifted his glass, looked through the liquor at Bubba and said huskily, “It’s potent like a brand that has been tenderly fermented, aged in oak and then poured from aloft splashing and frothing into the light.”

Gail, the resident writer began clapping and the others joined in. She said, as things quieted down, “Speaking gets you in front of a crowd of people that want to see you, want to hear what you have to say and now consider you an expert simply because you accepted an invitation to share your insights.”

“That, is one superb reason,” I said. “Even if a small business owner or entrepreneur is not being paid for being there, getting in front of a bunch of potential customers is wonderful.

Most of us fill up our days doing what must be done. But when a speech is imminent we shift gears and begin taking the ideas we’ve been working through for days or months or years and start refining them.

Learning kicks in at a higher rate as well. We discover that we now understand better because we have to be able to convey the information more effectively.

But there is another reason that maybe just as important.

Time.

Think of it. There are 50 or 100 of them in the room that you don’t have to chase down in a series of cold calls and appointments and visits. Getting to talk to that crowd is a real time saver and increases your potential sales geometrically.”

It’s like P.T. Barnum said, “Behind every crowd there’s a silver lining.”


 

Jerry meets on line and in person in the Americas to change the marketing of small companies. He prefers working with “Little Guys” with well under 500 employees. Learn more at: www.JerryFletcher.com

He has spoken professionally on three continents on his three specialties: Personal Networking, Marketing and Contact Relationship Magic www.NetworkingNinja.com is his speaking site.

 

How Do You Build An E-mail Marketing List?

“That’s the question for all of us that want to sell products on line,” I told my brain trust.

E-mail List buildingThe two most familiar with digital marketing spoke first. Rick, our direct marketing guru said, “Buy one.”

At the same time Chris the digital Marketing Director said, “Build one.”

Rob, our Georgia-born branding expert sighed and said, “Y’all want to dance?”

“Sounds reasonable to me,” I said. “Why don’t you two have at it. I’ll referee and if the rest start piling on, I’ll encourage them. Just remember we want solutions for the little guys that don’t have a ton of money or time.”

Rick said, one of the most successful ways I know to build a list is to buy an e-mail list of people that have bought something in the same arena you’re selling into. You just have to be sure that you get good recency and frequency information.”

Rob asked, “What does that mean?”

“Bubba,” Rick said, “list brokers, particularly those that work with retailers keep data on how long it has been since someone made a purchase and how frequently they buy. Those are selects, ways you can have them parse their lists for you so you get people with a track record for buying the kind of thing you want to sell them.”

Chris chimed in, “And you can do the same thing if you want to build a list. What I’ve done is buy regular mail lists because it is usually cheaper and there may not be an e-mail list of the customers I’m looking for. Then we send out post cards to them to get them to respond on line usually for some information they want or to sign up for an educational webinar. We’ve been running 5 to 7% sign up each time we mail.”

Kate’s bracelets were clanking as she gestured no at both of them. “Look guys, Fletch said limited time and money. As a sales consultant I run into this all the time. You gotta find a way to put people in the pipeline now, without spending a bundle. What have you got for folks like me?

“I can speak to part of that,” I said. Start with what you have:

  • Contact your current clients/customers and ask what they are looking for (and then sell it to them and put them in your customer list)
  • Contact your current prospects to determine where they are in the process (Sell ‘em if it makes sense, toss them or put them in your list for futures)
  • Pull that pile of business cards out of the drawer in your desk and go smilin’ and dialin’ as Bubba would say. (Same triage: Sell ‘em, List ‘em or Toss ‘em)
  • Or, if you have the right integrated CRM in place put out an Opt in message that is connected to a benefits landing page that automatically puts something of value in their hands via download, puts them in your list automatically and can even begin a drip campaign based on their stated interests or concerns.”

Kate said, “Instead of trying to sell a product sell them on the idea of staying in contact with you. I can tell you the process works. I’ve been doing it for years only not as regimented as I should.”

Gail, our copywriter said, “Don’t forget a call to action. Always give people a way to contact you regardless of whether it is an article or an interview, a video or an association meeting. It’s just like Fletch’s story about fishbowl marketing where the customers put their business cards in a fish bowl by the checkout.

“Don’t forget, Gail” I said, “that’s the client that found she had to put a sign in register by the fish bowl for all the women that were her best customers that didn’t have business cards.”

The real question is what will work for you? Do you have hard data on your attempts?


 

Jerry Fletcher meets around kitchen and boardroom tables to change the marketing of companies in the Americas. He prefers working with “Little Guys” with 1 to under 500 employees. Jerry’s consulting web site is www.JerryFletcher.com

Jerry speaks professionally on three continents on how to craft Trust-based marketing that builds businesses, careers and lives of joy…on and off line. His speaking site is www.NetworkingNinja.com

 

 

Why Small Guys Should Think Twice About Social Media

I learned a few things when I spent a day last week at a conference of small business people.

Elephant in the room--social mediaKate asked, “Like what?”

“There’s an elephant in the room,” I said. “The noise about that big beast is the thing that gets in the way of most of those folks having a solid marketing and sales plan. The keep being told about the tremendous reach of the major social programs. The data is reasonably accurate but the fact that Facebook gets to sky zillion people doesn’t translate to people coming into your establishment in east Podunk Junction where the total population within 20 minutes of your store wouldn’t fill a football stadium. Part of the problem is that they believe the big numbers will be a magic charm.”

Chris chimed in, “Then there is the don’t know factor. They don’t know what they don’t know and I don’t know if they will ever find out!”

“Easy there, web master,” said Rob our branding guru, “you’ll get yourself all whupped up like the topping on one of grannie’s lemon cream pies only it ain’t quite so tasty. What I mean is that some folks didn’t grow up with all this stuff and so they just don’t get it. Give’ em a break. Shucks, they make great customers for you.”

“You have a point,” said Chris.

Kate asked “So why do you still have a long face?”

“Because they want all the bells and whistles but they aren’t willing to learn how the digital world works.”

“Boy is that the truth,” said Rick, our Direct Marketing expert. “I get requests that require the most sophisiticated approaches every day from people that don’t have a clue as to the tools we have to use to meet their expectations. They want to do automated digital marketing and are not willing to learn what is reqired and what it costs both in terms of time and money whether they do it themselves or hire a pro.

Gail interjected, “Look, I’m one of those people that just doesn’t quite get it. Not because I haven’t tried. I’ve taken classes and I try to stay up to date with webinars and online resources but they keep changing stuff and I don’t have time to keep up, I have a business to run. You and the other digital types need to remember that all these things are tools. I don’t have to relearn how to use hammer each time I need one and you know as well as I do that most manuals for this stuff are non-existent or written for the cognoscetti not for us non-techies!”

“That is what I heard all day long,” I said. “Over breakfast a former sales person for a Fortune 500 company that had opened her own business said she was much happier but just couldn’t figure out whether to go networking and making cold calls or figure out how to put Twitter and Facebook to work for her.”

“So you told her to get to Networking and Cold calling, I’m sure,” said Kate.

“Yes, I said, “but I suggested that she should start asking customers if they used social media and if so which and for what. Later in the day in my presentation I noted that a recent Gallup poll says that 62% of Americans do not use social media to make buying decisions.”

“However,” Rick said, if she asks the right questions, once she learns about her customers she  will have a better fix on an approach to all the digital marketing she might do.

“Right,” I said. “All day long it came back to the wrong questions. In my view, the right ones are:

  1. What media (traditional or digital) do your prospects or customers actually use? Why?
  2. How do they relate to it and the offers they find in it? Why?
  3. If they had to pick just one way of being contacted which would it be? Why?

What do you think?


 

Jerry and his merry band will be back next week

This blog is from the experience of Jerry Fletcher. Learn more at his consulting website: www.JerryFletcher.com

Need a speaker that this crowd deemed “Captivating and Practical” ? Learn more at: www.NetworkingNinja.com

How Little Guys Can Find Their Briar Patch And Win At Marketing.

Briar Pach Marketing“Every small business has to figure out how to market with limited funds and limited time,” said Rob. “The problem is they get all wound around an axle trying to do branding and pushin’ to beat the odds on social media and they wind up just getting tired and feelin’ like Enterprise level operations are gwan to whup on ‘em.”

“Hold it’” I said. I’ll bet not everyone here knows the Brer Rabbit stories, Bubba. That is what you’re talking about, not the Nebula in the Star Trek show, right?”

Rob replied, “I’m talkin’ rabbits not rockets. You see, Brer Rabbit was a ‘Little Guy.’ He used his wits to beat Brer Fox time after time. That is the secret no matter what kind of business you have. Sure there are times when massive amounts of money poured on an opportunity are going to get the Foxes share but a little ingenuity can go a long way to making your business successful.”

Kathy said, “I see where you’re going with this. You want folks to look at the Briar patch as their happy hunting grounds. It’s like telling a cold caller not to go into that high rise looking for business.”

“I’m not familiar with the stories,” Chris said.

“The stories are about a very clever rabbit. I responded. He continuously turned the tables on just about all the other critters in the woods. Even though he was little, his ingenuity kept him alive and well-fed through adventure after adventure. Once when captured by Brer Fox he pleaded not to be eaten saying, ‘Please don’t fling me in that briar patch’ each time the Fox suggested how he might be cooked. The fox flung him. Brer Rabbit laughed and scampered to safety through the home of his youth.”

“Nice summary for a Yankee,” said Rob. “The key thing here is that there are differences between Little Guys and Enterprises. In my view here’s what you can take advantage of:

  1. You don’t make committee decisions. You don’t have to check a bunch of schedules and wait until everyone is available. You can have a meeting in a heartbeat and make a decision before the Foxes, Bears and other big critters can find the conference room.
  2. On the other hand you can use the same sort of scheduling and contact management software to keep track of your team as well as your customers, prospects and suspects. And because you’re operatin’ in your briar patch you know those folks a lot better than someone who is not used to thorny interactions.
  3. You can easily monitor your marketing campaigns in real time and adapt the analytics developed for internet usage by your out-of-the-briar-patch competitors. In simple terms, use your ingenuity and your ability to move quickly to win on your terms. Remember, you need far fewer sales than the enterprises to have a successful business.”

Gail took a sip of iced tea, stirred it and said, “So what you’re saying is that the Little Guys really have an advantage. The combination of ingenuity, decision speed and desire, no, essential need, to know how things are going moment to moment provides an edge, an edge that is the key to winning.”

“Couldn’ta said it better myself,” said Rob.

Do you agree? What other Brer Rabbit differences would you add? Let us know with your comments.


 

Jerry and the whole menagerie will be back next week. See you in the Briar Patch.

Jerry Fletcher builds trust-based marketing strategies for Little Guys. Small businesses introducing themselves, new products or new services that are taking their business up a notch. Learn more at: www.JerryFletcher.com

Jerry is an international professional speaker and consultant. Learn more at www.NetworkingNinja.com

How To Get Inside A Closed Mind

Mind change Graphic

Factual graphics can begin to change closed minds

The saying should be “A graphic with the appropriate caption is worth a thousand words,” I said.

“I thought it was a picture is worth a thousand words,” said Kate.

“The problem is that people keep trying to put information into smaller and smaller bites,” said Gail. I saw some research I passed on to Fletch the other day that showed how to get people to see things your way. The scientists tried three ways to get folks to accept the evidence in the case:

  1. A paragraph of copy that provided facts that were in opposition to the participant’s viewpoint.
  2. The evidence presented as a chart or graph.
  3. Building the self esteem of the test subjects so they are less threatened by the facts.”

Chris said, “I’d bet on the chart. As a Digital Marketing Director I know we can get real traction with graphics. I’ve used infographics to great success. It isn’t always easy and sometimes the facts are hard to pin down, but when you can find a good source it is powerful.”

“The key is what the mind perceives as ‘real’ and therefore more believable, “ I said. If you use the scientific rigor that was applied in this research you have to agree with the findings. Taken alone, the data confirms the old saying.”

Rob chimed in, “Don’t y’all just hate it when he says something like that? I mean you know he’s gonna land on that with both feet. But before he does I want to make a point ‘bout branding. A logo type is a kind of graphic and originated so that folks who couldn’t read would be able to find the tradesmen they needed. Today, logos play the same role but the other visuals that accompany any corporate communique have to be consistent with the perception of the company. As malleable as folks would like the public to be, they aren’t. So the thing for everybody to remember is you can trash your image in a heartbeat. Be careful y’all.”

“As I was saying,” I continued. “You have to understand where the person you’re talking to is on the spectrum of belief on the subject. On top of that you need to know when to say more and how to say it. An open mind is searching for data. A closed mind is not. A graphic is a great way to sneak up on a closed mind. It is like having a passkey. You’re in before the alarms can go off. And then you can get on with the persuasion.”

Gail said, “ That is, in essence what the research said. But I agree with Fletch. It is an opening to begin the persuasion. You can’t stop there. If you use a chart it must have a heading that is factual and does not draw conclusions. If it is embedded in an article the tenor of the piece should be one of sharing hard data. If conclusions are drawn it must be closer to the 1000 word level.”

“She’s kinda right.” I said. “All you “Little Guys” take note. Often we cannot get people to read the 1000 words. So write a caption for the graph. Have it open with facts and suggest that there is more information including charts and graphs available if they will just click through. Place graphics at multiple points in the copy. It will get your message read. It will be more persuasive. You’ll convince them to buy.

Let me say that again:

  1. Use a factual headline that engenders curiosity
  2. Make the graphic the major illustration
  3. Put a caption under it to get people reading
  4. Use long copy to persuade
  5. Sprinkle the copy with graphics (and caption)
  6. Stick to the facts
  7. Include a specific call to action ”

Agree or Disagree? Let us know with a comment below.

Jerry and his crew will be back next week talking about what you need to know to build your business.


 

Jerry Fletcher is a Marketing Consultant and Coach who works with just a few select small businesses, solopreneurs and start-ups at any time. www.JerryFletcher.com

Jerry Speaks and will be making a rare local appearance in Oregon, a presentation for Oregon Horse Country on September 20. www.NetworkingNinja.com

 

How Enterprise Solutions Can Be Adapted For Small Businesses

Sometimes the top selling software solutions are dead wrong for the “Little Guy,” I said.

The "Little Guy's" secret to using Enterprise software “But, Fletch,” Kate said, smiling, “The secret is that sometimes you just have to use part of it, not all of it to get your money’s worth.”

“You’re right,” I said, “That is one of the things I found out working with Kamind, my client that literally wrote the book on implementing Office 365. It was developed for really big companies but priced so that even small businesses or solopreneurs can afford it. Having the suite of office software that Microsoft offers available all the time including all the updates is why most folks look at signing up.”

“But that is only the sprig of mint on that mint julep,” Rob drawled. “I checked it out when you told me about it and there is a great deal more. You can have up to five machines in an individual network and all of them are sync’d. In otha’ words the e-mail comes into all of them and if you delete it on one it deletes on all. Even a solo can use that!”

Rick, our Direct Marketing pro said, “But wait, there’s more.”

He was pelted with dinner rolls.

After regaining his composure, he went on, “There’s all kinds of stuff built into it for collaboration so if you have work teams in your small business you can use SharePoint to keep everyone connected and all the files up to date. Or you can use Lync to have a meeting on-line with high–def video and audio screen sharing. The pricing is a steal compared to what you’d have to put out just upgrading the office suite alone.”

“You guys sound like a commercial,” I said. I agree that’s one where the value is unquestionable. Even if you only use a tenth of what is there the price is right. But I was thinking more of CRM systems. I recently took a look at the top 10 systems according to the industry magazine. Every single one of them was so ‘robust’ an untrained person would not know where to begin to implement it. The run of the mill sales person would find it ‘daunting and not very helpful’ while the marketing staff would need weeks of training to begin to build, implement and analyze campaigns.”

“So what is the small business to do?” Gail asked.

“We ‘Little Guys’ have to understand the strategic importance of what the enterprises are doing and put those parts that make sense to work for us. We need to seek out products that are a little simpler but capable of handling the tactical implementations we can afford both in terms of time and money. In the last week I’ve found myself sharing the solutions I’ve found with a distributor, an application development company, an association, a high-tech entrepreneur, a non-profit and a retailer.”

“Does that have anything to do with the product line you are working on?” Kate asked. “I know you consult on contact management and develop the campaigns used by companies from solos up to enterprises to sell their products and services. Is it different when you have to deal with the infra-structure as well?”
“Yes,” I said, “But that part of this discussion is going to have to wait until next week, I’ve go to dash.”


 

Jerry Fletcher, Networking Ninja, Marketing Rainmaker and Contact Relationship Magician is an International Professional Speaker and Marketing Consultant. This former Ad Agency CEO, PR agency founder and World Class Direct Marketing Agency COO crafts Trust-based marketing to build businesses, careers and lives of joy.

Consulting: www.Z-axisMarketing.com Speaking: www.NetworkingNinja.com

Branding and Your Name

“Fletch,” Gail asked, “Why did you change the name of your blog?

“Well,” I said, “somebody did notice!”

Name is brandChris said, “I know without him telling me…at least part of it is SEO.”

“You’re right.” I said. “It was called Jerry Fletcher’s Dialogue Blog  before because it captured the essence of these Friday lunch conversations. But the name didn’t cover what the blog is about, the information being conveyed and the reason I do it in the first place.”

“I notice you kept your name in it” said Rob.

“That I did my friend,” I replied. I remember a discussion we had a while back where you pointed out that in any professional service business the ones that are remembered are a person’s name along with the service they offer. Some of the examples you used were Ogilvy and Mather Advertising and Frank Gehry, the architect who designed the Guggenhaim and the new Disney Theatre and Regis Mckenna the PR Genius in the early days of Apple. You pointed out that even the most creative name for a company didn’t make much difference because if it became successful they would start asking for the founder or key guy or gal by name. ”

Rob looked thoughtful and then said, “Thas still true today. Human nature doesn’t change all that much in a few short years. It I’s a good thing for any entrepreneur or small business owner to know that customers and prospects remember your name combined with what you do. Y’all are your brand whether you like it or not.”

Kate said, “And right there is why he changed the rest of the name. Jerry Fletcher’s Secrets of Small Business Marketing gets at what he does. He is all about working with small businesses, what he calls the little guys to take on the enterprises and win or simply operate profitably below their radar.”

“Give the lady a perceptivity prize,” I said. “I’ve dedicated the last 20 odd years to figuring out what I can steal from the big guys, the enterprise level companies, and put to use for the little guys. I’ve worked in both arenas so I know how to morph a strategy or tactic from both directions.”

“For instance?” Rick asked.

“The hook in 30-Second Marketing TM.” I said. It always starts with your name, then the phrase that makes you memorable. Like a CPA that identifies himself by his name and the phrase ‘they call me Captain Crunch’ as his hook. A little word play sets him apart from a lot of other number crunchers and bean counters.

Or how about on-line marketing for small retailers. A couple ladies started a cupcake shop nearby. When I spoke about on-line marketing for the local chamber they asked how much advice they could get for a few cupcakes. I introduced them to Fish Bowl Marketing. I told them to put a fishbowl next to the cash register and start collecting business cards. Then they started e-mailing a weekly flavors calendar and offering a coupon for a second cupcake free when you brought a friend in on your birthday.

Then they taught me a lesson. Because so many of their customers were women who did not work they put out a register for them to sign up. They collected e-mail, birthday and text address because that is what that segment of their customers wanted them to know. That is a simple but effective secret for small retailers I can pass along.

So yes, the newly named blog will provide practical advice for little guys, Secrets of Small Business Marketing, but still do it in the form of a dialogue”

Let us know if this blog helps you.


Jerry Fletcher is a master of business development. Learn how he can help your business grow at www.JerryFletcher.com

Jerry speaks professionally. Recommend him to an association or organization that small business members. Learn more at www.NetworkingNinja.com